H
hconcierge
Hello, I work for a concierge service, and I have a customer who says she has
Outlook 1997. She is not very computer savvy and often calls us with
questions. However, I have Outlook 2003, and her version seems to be very
different. I really don't remember the features of the old version, and I
have not found a tutorial on the site past 2000. With that said, my customer
says she is having trouble seeing all her appointments in day or week view.
She says she can only see them until about 1 pm. I asked her if there was a
scroll bar, and she said there was one in week view, but it would only take
her to different weeks. It did not allow her to see the appointments for an
entire day. She said there is no Work Week view in that version. In
addition, here is a question she e-mailed me: "In the week view, the little
arrows at the bottom of each day, must do something, I think.
I wonder if there is a way to use that arrow, to see the rest of the
entries on that day, in the week view.
Without seeing all the entries, I can't even move them to another day.
When I click on the arrow, I get a bell sound, or it opens up an appt. But
maybe if I click combined with something else it will reveal the rest of that
day?" She also said this, about our e-mails to her, "Also, could you please
note my file, that emails should not be real wide, as I am viewing on a
notebook computer, and I have to scroll from side to side, to read, if they
are. I think yours was fine, but some I get, I have that problem with." We
cannot change the formatting of our computer generated e-mails, but can my
customer change her text wrap settings in Outlook 1997, so she does not have
to scroll? Any help on this topics would be greatly appreciated
Outlook 1997. She is not very computer savvy and often calls us with
questions. However, I have Outlook 2003, and her version seems to be very
different. I really don't remember the features of the old version, and I
have not found a tutorial on the site past 2000. With that said, my customer
says she is having trouble seeing all her appointments in day or week view.
She says she can only see them until about 1 pm. I asked her if there was a
scroll bar, and she said there was one in week view, but it would only take
her to different weeks. It did not allow her to see the appointments for an
entire day. She said there is no Work Week view in that version. In
addition, here is a question she e-mailed me: "In the week view, the little
arrows at the bottom of each day, must do something, I think.
I wonder if there is a way to use that arrow, to see the rest of the
entries on that day, in the week view.
Without seeing all the entries, I can't even move them to another day.
When I click on the arrow, I get a bell sound, or it opens up an appt. But
maybe if I click combined with something else it will reveal the rest of that
day?" She also said this, about our e-mails to her, "Also, could you please
note my file, that emails should not be real wide, as I am viewing on a
notebook computer, and I have to scroll from side to side, to read, if they
are. I think yours was fine, but some I get, I have that problem with." We
cannot change the formatting of our computer generated e-mails, but can my
customer change her text wrap settings in Outlook 1997, so she does not have
to scroll? Any help on this topics would be greatly appreciated