MS Outlook 2002 error - 0x8004210A --- plz help!

[nrg]

I just can't figure it out... I've tried everything I can... Nothing
seems to work. Can't send or receive... Not sure what else to try...

I have tried reinstalling it, re-entering a new profile for the e-mail
account, tried disabling NAV e-mail checking, called my provider,
looked through NAV & MS support, using the Office XP SP3 patch and
also regedit:

http://support.microsoft.com/default.aspx?scid=kb;en-us;827349

MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry Editor at your
own risk.
To activate this fix, follow these steps:
Quit Outlook.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate, and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook

After you select the key that is specified in step 4, point to New on
the Edit menu, and then click DWORD.
Type UseInetcommCS, and then press ENTER.
Right-click UseInetcommCS, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to quit Registry Editor.

-----------------------------------------------------------------------------



The following is without a firewall and NAV 2002 completely disabled.
My error transport log is as follows:



2004.05.04 15:23:47 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.05.04 15:23:47 Successfully initialized the resource manager
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: Created
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: Synchronize
called (flags = 00000031)
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: Synch
operation started (flags = 00000031)
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]:
StartImport(flags = 00000000, max msg = ffffffff): full items
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: Trying to read
remote URL off the resource
2004.05.04 15:23:47 Looking up handler for POP
2004.05.04 15:23:47 Creating proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2004.05.04 15:23:47 Initializing proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: StartImport:
Retrieving Blob
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: StartImport:
pCallback->StartImport
2004.05.04 15:23:47 Callback::LogText[THIS: 0017a4f8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.05.04 15:23:47 "CPOPManifestTask: Begin
execution")
2004.05.04 15:23:47 Callback::ExecuteThread[THIS: 0017a4f8]
(00001000) returns 00000000
2004.05.04 15:23:47 Callback::ExecuteThread[THIS: 0017a4f8]
(00001000) returns 00000000
2004.05.04 15:23:47 Callback::LogText[THIS: 0017a4f8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.05.04 15:23:47 "POP3: Finding host")
2004.05.04 15:23:47 Callback::LogText[THIS: 0017a4f8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.05.04 15:23:47 "POP3: Connecting to host")
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]:
DeleteNukedItems - Nothing to nuke
2004.05.04 15:23:47 ResourceObject [THIS: 00156af8]: UploadItems: 0
messages to send
2004.05.04 15:23:49 ResourceObject [THIS: 00156af8]: Synchronize
called (flags = 00000031)
2004.05.04 15:23:49 ResourceObject [THIS: 00156af8]: Synch
operation queued
2004.05.04 15:23:58 Callback::CancelTask[THIS: 0017a4f8]
(00000001)
2004.05.04 15:23:58 Callback::LogText[THIS: 0017a4f8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.05.04 15:23:58 "CPOPManifestTask: End
execution")
2004.05.04 15:23:58 Callback::LogText[THIS: 001d9808] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.05.04 15:23:58 "CPOPQuitTask: Aborting
session")
2004.05.04 15:23:58 Callback::ReportStatus[THIS: 0017a4f8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x80042105)
2004.05.04 15:23:58 Callback::ReportStatus[THIS: 001d9808]
(ulAsynchPhase = RSF_CANCELED, hrStatus = 0x80004005)
2004.05.04 15:23:58 ResourceObject [THIS: 00156af8]: Synch
operation completed
2004.05.04 15:23:58 ResourceObject [THIS: 00156af8]: Destroyed
2004.05.04 15:23:58 Resource manager terminated

Thanks in advance...

ST

 

[Subramanian S [MSFT]]

Based on my experience, this issue is most likely caused by some of the
registry
keys for Office being corrupted or missing. To resolve the issue, we need
to
manually delete all the registry keys for Office.

NOTE: The following steps will not hurt or delete your email data and
Office
documents.

(a) Quit all running programs, especially the Antivirus and firewall
application.

(b) Click Start menu-> Run, type "regedit" (without the quotation marks) in
the
Open box and press Enter.

(c) Delete the following registry keys if they exist:

How to locate a Key

For example, HKEY_CURRENT_USER is the key, and everything that follows the
first
backslash (\) is the subkey.

The keys and subkeys are listed in a folder tree in the left pane of
Registry
Editor. As in Windows Explorer, in the left pane of Registry Editor, if a
key or
subkey contains subkeys, a plus sign (+) appears next to the folder icon
for that
key. If you click the plus sign, the folder expands, and subfolders,
representing
the subkeys, appear under it.

To locate the registry key " HKEY_CURRENT_USER\Software\Microsoft\Office ",
follow
these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Expand HKEY_CURRENT_USER,
3. Expand SOFTWARE to expand it.
4. Expand Microsoft.
5. Click Office.


You can refer to the Reg_Office.jpg attachment for more information on how
to
expand the key.

(NOTE: 904... means 'all registry keys beginning with 904', for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF00054038389C

Some of these registry keys may not be present. This does not matter,
carry on
with the next one.)

HKEY_CLASSES_ROOT\Installer\Products\904¡­

(904¡­ mean the registry keys begin with 904, for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF00054038389C)

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\904¡­



HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904¡
­

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX
0409-600
0-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00XX
X409-78E
1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX
0409-600
0-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the above "Uninstall" key
similar
to
:{00XXX409-78E1-11D2-B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C
9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}

(NOTE: XXX means 3 digitals)

(d) Quit Registry Editor.

(e) Delete the "Microsoft Office", "OfficeUpdate" and "OfficeUpdate11"
folders
located in the "C:\Program Files" folder if they exist.

(f) Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open
box and press Enter.

(g) Empty the %Temp% folder.

(h) Empty the Recycle Bin.

(i) Restart your computer and install a full version of Office. Then, go to
Office
Product Updates Web site to check for all available updates:

<http://www.officeupdate.com/ProductUpdates/default.aspx>
I hope the steps above are helpful. It's my pleasure to work with you.
Thanks for
your time and cooperation, and if anything is unclear, feel free to let me
know. I am very happy to be of assistance.

Regards,
Subbu.

---
Subramanian .S
(e-mail address removed)
Microsoft GPS

This posting is provided "AS IS" with no warranties, and confers no rights.