MS Outlook: Double line spacing problem in new emails

O

Outlook

Each time I create a new email the text goes to double line spacing. This was
also occuring in Word, however 'Dell Tech Support' who carefully checked all
the settings were correctly saved, they finally managed to resolved this
double line spacing issue in 'Word' by creating a new 'Normal' template.

They attempted using the same solution in the 'Normal Email' template but
this has failed. So each time I create a new email I currently have to
manually tick the option: - 'Don't add space between paragraphs of the same
style', my sytem will not save a corrected default version. Even this option
fails on returned email history.

Please advise how to resolve this problem?
 

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