J
Jay2002
Hello, I have a little bit of a problem and would appreciate any help I
could get. I have a user running MS Office 2003 on a Dell PC with
Windows 2000 Pro. The machine is a P4 with 512 mb of ram. Every time
the user opens an email and prints, it will print with no problem, but
once she goes to close the open email, Outlook freezes and shuts down,
stating "Outlook has encounter a problem and must shutdown". It will
restart with no errors, but does the exact same thing every time. I
first removed the user profile, and rebuilt it, but did no good. I then
uninstalled the entire Office suite and reinstalled, still no good. I
made sure that all hot fixes and service packs were installed. I then
removed the network printer, thinking it could be something with the
printer, and installed a local printer on the LP port, same result. If
any one has any suggestions or ideas as to what might be causing this I
would be very grateful for any help.
Thank you.
could get. I have a user running MS Office 2003 on a Dell PC with
Windows 2000 Pro. The machine is a P4 with 512 mb of ram. Every time
the user opens an email and prints, it will print with no problem, but
once she goes to close the open email, Outlook freezes and shuts down,
stating "Outlook has encounter a problem and must shutdown". It will
restart with no errors, but does the exact same thing every time. I
first removed the user profile, and rebuilt it, but did no good. I then
uninstalled the entire Office suite and reinstalled, still no good. I
made sure that all hot fixes and service packs were installed. I then
removed the network printer, thinking it could be something with the
printer, and installed a local printer on the LP port, same result. If
any one has any suggestions or ideas as to what might be causing this I
would be very grateful for any help.
Thank you.