MS Outlook Won't Start

[David Walker]

MS Outlook 2000 Premium was working fine for years, but
now hangs when I try to start it. It hangs at the
first "about" screen, and eventually times out with "not
responding" error.

I've uninstalled Outlook, reinstalled Outlook, uninstalled
MS Office Premium (full package), reinstalled MS Office
2000 Premium, and done the installation and service pack
upgrades (1, 2, and 3), but to no avail.

If I start Outlook Express, I can receive e-mail, but the
address book is missing, and I get errors when I try to
open an e-mail.

Any suggestions out there?

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find outcmd.dat using Windows search. (Note: if using
Windows 2000 or XP, you will need to enable searching hidden and system
folders.)

When you find it, rename it to .old. Then reopen Outlook and it should be a
lot faster opening.

The outcmd.dat file controls the toolbar display. When it becomes corrupt,
it will hang Outlook as it cannot bring up the toolbars - that is why it
hangs at the splash screen. You will need to recreate any custom toolbars
once you have Outlook open again.

For future use, once you have your toolbars arranged how you like them,
close Outlook, find outcmd.dat and copy it to a safe place. That way, if
the file becomes corrupt again, you can just copy your good saved file back
over the corrupt one.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives,
David Walker <[email protected]> typed:
| MS Outlook 2000 Premium was working fine for years, but
| now hangs when I try to start it. It hangs at the
| first "about" screen, and eventually times out with "not
| responding" error.
|
| I've uninstalled Outlook, reinstalled Outlook, uninstalled
| MS Office Premium (full package), reinstalled MS Office
| 2000 Premium, and done the installation and service pack
| upgrades (1, 2, and 3), but to no avail.
|
| If I start Outlook Express, I can receive e-mail, but the
| address book is missing, and I get errors when I try to
| open an e-mail.
|
| Any suggestions out there?

 

[brian ferguson]

mr walker question for u laptop or desktop operating sys
not a lot of info on your post. i would check to see if
you set up outlook with the right mail info service
provider pop3 or how you connect to mail program and
remove some old saved mail or set save limit on mail after
you installed did you import all mail accounts

 

[David Walker]

Brilliant! Outstanding! It works! Thanks ever so much!

What is your favorite charity? E-mail it to me, and I'll
send them a $25 donation.

Dave

 

[Milly Staples [MVP - Outlook]]

I am glad it worked for you. Any thanks above and beyond those expressed
here are unnecessary.

However, if you insist, volunteer to serve a meal to seniors or shut-ins
over the coming holiday season. I think that the satisfaction will be good
for everyone concerned.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives,
David Walker <[email protected]> typed:
| Brilliant! Outstanding! It works! Thanks ever so much!
|
| What is your favorite charity? E-mail it to me, and I'll
| send them a $25 donation.
|
| Dave
|
|| -----Original Message-----
|| Close Outlook. Find outcmd.dat using Windows search. (Note: if using
|| Windows 2000 or XP, you will need to enable searching hidden and
|| system folders.)
||
|| When you find it, rename it to .old. Then reopen Outlook and it
|| should be a lot faster opening.
||
|| The outcmd.dat file controls the toolbar display. When it becomes
|| corrupt, it will hang Outlook as it cannot bring up the toolbars -
|| that is why it hangs at the splash screen. You will need to
|| recreate any custom toolbars once you have Outlook open again.
||
|| For future use, once you have your toolbars arranged how you like
|| them, close Outlook, find outcmd.dat and copy it to a safe place.
|| That way, if the file becomes corrupt again, you can just copy your
|| good saved file back over the corrupt one.
||
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
||
|| Having searched the archives,
|| David Walker <[email protected]> typed:
||| MS Outlook 2000 Premium was working fine for years, but
||| now hangs when I try to start it. It hangs at the
||| first "about" screen, and eventually times out with "not
||| responding" error.
|||
||| I've uninstalled Outlook, reinstalled Outlook, uninstalled
||| MS Office Premium (full package), reinstalled MS Office
||| 2000 Premium, and done the installation and service pack
||| upgrades (1, 2, and 3), but to no avail.
|||
||| If I start Outlook Express, I can receive e-mail, but the
||| address book is missing, and I get errors when I try to
||| open an e-mail.
|||
||| Any suggestions out there?
||
||
|| .