MS Personal Folders Backup Tool

[syoder]

We have been using the PF Backup for a long time, but recently had trouble
with Outlook and had to create new profiles and restore a backed-up .PST
file. Now the PF Backup always shows no files listed under .PST files to
back up. There is no way to tell it where to look, and our .PST files are in
the standard location anyway (XP PRO >> C:\Documents and
Settings\Sherry\Application Data\Microsoft\Outlook\).

I have uninstalled, then re-downloaded and re-installed it, but that did not
help. How do we get it to work? Thank you.

 

[DL]

Within Outlook, You selected File>Backup, then Options in the backup screen?

 

[syoder]

Yes, and when we do that it shows no files on the list, and no way to add or
browse, etc.

 

[Jeff Parker]

Hi, I too have no PST files listed as being available for backup, although
have many open in Outlook. Any news on a fox for this problem? I have XP Pro
and Office 2003.

 

[Diane Poremsky [MVP]]

Jeff Parker wrote on Tue, 30 December 2008 06:49

Hi, I too have no PST files listed as being available for backup, although
have many open in Outlook. Any news on a fox for this problem? I have XP Pro
and Office 2003.

What type of windows account do you have? I.e., power user, limited user, admin?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Jeff Parker]

Hi Diane, my account has full admin rights. I've tried rebooting a few times,
but that hasn't fixed things. I also had a search through the registry but
couldn't find the file list used by PF Backup. I also closed and then
reopenned a PST file in Outlook thinking that may work, but it didn't.

Jeff Parker wrote on Tue, 30 December 2008 06:49

Hi, I too have no PST files listed as being available for backup, although
have many open in Outlook. Any news on a fix for this problem? I have XP Pro
and Office 2003.

What type of windows account do you have? I.e., power user, limited user, admin?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Diane Poremsky [MVP]]

Jeff Parker wrote on Tue, 30 December 2008 19:5

Hi Diane, my account has full admin rights. I've tried rebooting a few times,
but that hasn't fixed things. I also had a search through the registry but
couldn't find the file list used by PF Backup. I also closed and then
reopenned a PST file in Outlook thinking that may work, but it didn't

the tool uses the list used by outlook - its in the registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

All the tool does is copy the pst - you could easily do that using a script or bat file. Do it before starting outlook (can start outlook in a bat too) because you can't copy a pst that is in use.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Jeff Parker]

Hi Diane, many thanks for that pointer. I had a look in that part of the
registry and only one PST file name appeared in any of the entries, which I
thought was strange.

Anyway, I then closed all my open PST files (about 5) and hey presto the
primary PST file then appeared in the backup list. I then re-openned the
others and then they also appeared. Before trying this I tried renaming the
primary and close/open Outlook, but to no avail.

Many thanks for your help. All is good now. Happy New Year!

Jeff Parker wrote on Tue, 30 December 2008 19:51

Hi Diane, my account has full admin rights. I've tried rebooting a few times,
but that hasn't fixed things. I also had a search through the registry but
couldn't find the file list used by PF Backup. I also closed and then
reopenned a PST file in Outlook thinking that may work, but it didn't.

the tool uses the list used by outlook - its in the registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

All the tool does is copy the pst - you could easily do that using a script or bat file. Do it before starting outlook (can start outlook in a bat too) because you can't copy a pst that is in use.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]