F
fidel
Hi,
Word for Office 2004 on a Mac crashes and brings up an error reportin
similar to the output below. Please help.
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-07-18 10:12:13 +0300
Application Name: Microsoft Word
Application Version: 11.0.0.040408
Module Name: Microsoft Word
Module Version: 11.0.0.040408
Module Offset: 0x00ae1588
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x02b01028 in (Microsoft Word + 0x00ae1588)
# 2 0x02059558 in (Microsoft Word + 0x00039ab8)
# 3 0x02059554 in (Microsoft Word + 0x00039ab4)
# 4 0x0205d0e8 in (Microsoft Word + 0x0003d648)
# 5 0x0205c808 in (Microsoft Word + 0x0003cd68)
# 6 0x02054844 in (Microsoft Word + 0x00034da4)
# 7 0x0203d794 in (Microsoft Word + 0x0001dcf4)
# 8 0x02022cdc in (Microsoft Word + 0x0000323c)
# 9 0x02020360 in (Microsoft Word + 0x000008c0)
# 10 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0)
# 11 0x020200b4 in (Microsoft Word + 0x00000614)
# 12 0x02b052ec in (Microsoft Word + 0x00ae584c)
PPC Thread State:
srr0: 0x02b01028 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x02059558 ctr: 0x03fe00a2 mq:0x00000000
r0: 0x03ffc4bf r1: 0xbfffcd90 r2: 0x03057000 r3:0xbfffd770
r4: 0xbf800030 r5: 0xff802880 r6: 0x04e4f8c0 r7:0x1ffe2600
r8: 0x000e20f0 r9: 0x1ffe25f8 r10: 0x00001000 r11:0xa028123c
r12: 0x90001e80 r13: 0xbfffce52 r14: 0xbfffcf52 r15:0x00000002
r16: 0xbfffd770 r17: 0x00000008 r18: 0x00000001 r19:0xbfffce24
r20: 0xbfffd158 r21: 0x00000000 r22: 0x0189ce00 r23:0x00001400
r24: 0xfff13000 r25: 0x00001000 r26: 0x0564d000 r27:0xbfffcf34
r28: 0xbfffd87c r29: 0x00000000 r30: 0x00009ba5 r31:0x0189ce00
Thread 1:
# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dyli
+
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib
0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib
0x0002d388)
# 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00001f96 r10: 0x0cec2a1e r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0
Thread 2:
# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld
0x00016334)
PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x05dddcf0 r2: 0x00000000 r3:0x05dddd90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84380334
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05ddddd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05dddd90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490
Loaded modules:
0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
17: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
etc ........
Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7P36)
CPU: G5 (970), Number: 1, Speed: 1599 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: A6B73E36-DC09-11D9-8149-000D936E8BF2
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 102
Word for Office 2004 on a Mac crashes and brings up an error reportin
similar to the output below. Please help.
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-07-18 10:12:13 +0300
Application Name: Microsoft Word
Application Version: 11.0.0.040408
Module Name: Microsoft Word
Module Version: 11.0.0.040408
Module Offset: 0x00ae1588
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x02b01028 in (Microsoft Word + 0x00ae1588)
# 2 0x02059558 in (Microsoft Word + 0x00039ab8)
# 3 0x02059554 in (Microsoft Word + 0x00039ab4)
# 4 0x0205d0e8 in (Microsoft Word + 0x0003d648)
# 5 0x0205c808 in (Microsoft Word + 0x0003cd68)
# 6 0x02054844 in (Microsoft Word + 0x00034da4)
# 7 0x0203d794 in (Microsoft Word + 0x0001dcf4)
# 8 0x02022cdc in (Microsoft Word + 0x0000323c)
# 9 0x02020360 in (Microsoft Word + 0x000008c0)
# 10 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0)
# 11 0x020200b4 in (Microsoft Word + 0x00000614)
# 12 0x02b052ec in (Microsoft Word + 0x00ae584c)
PPC Thread State:
srr0: 0x02b01028 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x02059558 ctr: 0x03fe00a2 mq:0x00000000
r0: 0x03ffc4bf r1: 0xbfffcd90 r2: 0x03057000 r3:0xbfffd770
r4: 0xbf800030 r5: 0xff802880 r6: 0x04e4f8c0 r7:0x1ffe2600
r8: 0x000e20f0 r9: 0x1ffe25f8 r10: 0x00001000 r11:0xa028123c
r12: 0x90001e80 r13: 0xbfffce52 r14: 0xbfffcf52 r15:0x00000002
r16: 0xbfffd770 r17: 0x00000008 r18: 0x00000001 r19:0xbfffce24
r20: 0xbfffd158 r21: 0x00000000 r22: 0x0189ce00 r23:0x00001400
r24: 0xfff13000 r25: 0x00001000 r26: 0x0564d000 r27:0xbfffcf34
r28: 0xbfffd87c r29: 0x00000000 r30: 0x00009ba5 r31:0x0189ce00
Thread 1:
# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dyli
+
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib
0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib
0x0002d388)
# 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00001f96 r10: 0x0cec2a1e r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0
Thread 2:
# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld
0x00016334)
PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x05dddcf0 r2: 0x00000000 r3:0x05dddd90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84380334
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05ddddd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05dddd90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490
Loaded modules:
0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
17: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
etc ........
Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7P36)
CPU: G5 (970), Number: 1, Speed: 1599 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: A6B73E36-DC09-11D9-8149-000D936E8BF2
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 102