MS Word 2007/ Shut down problem

[srfoot]

When I close Word a pop-up window appears stating that word shut down and it
is looking for a solution. When it stops and I close the window it shuts
down.
I don't know what is causing this.
Any help would be appreciated.

 

[garfield-n-odie [MVP]]

Try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and
see if any of them help. Issues that can prevent Word from
starting properly can also prevent Word from closing properly.

 

[Herb Tyson [MVP]]

And, as a general principle, deleting either the Data key or Normal.dot[m]
solves 95% of all such problems.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[srfoot]

Thank you for all your help.
I will try these suggestions.

And, as a general principle, deleting either the Data key or Normal.dot[m]
solves 95% of all such problems.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and see if
any of them help. Issues that can prevent Word from starting properly can
also prevent Word from closing properly.

 

[diana]

I am getting the same problem - I can't open my docs from the desktop - only
if I open word > open > doc. Then everytime I try to close word 2007 I get
an error message telling me: Microsoft Office Word has stopped working A
problem caused the program to stop working correctly. Windows will close the
program and notify you if a solution is available.

1. I've tried deleting Normal.dotm, but when I run regedit I don't even
have that file for some reason!

2. I've tried deleting the data key in the word registry
(HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word), but I also do not
have that.

3. I wanted to disable some add-ins, but I can't scroll the menu to even
get to add-ins.

This problem is killing me! Can someone please help?

Thank you.

Diana

And, as a general principle, deleting either the Data key or Normal.dot[m]
solves 95% of all such problems.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and see if
any of them help. Issues that can prevent Word from starting properly can
also prevent Word from closing properly.

 

[Herb Tyson [MVP]]

Normal.dotm is not part of the registry. It's in the trusted templates
folder. It would be easier to tell you where to find it if I knew which
version of Windows you're running. Note that it might be a hidden/system
file, and you would need to tell Windows Explorer to show those files. In
Vista, it's usually here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

If you're running Word 2007, you have to have the data key. With ...Word at
the left, the Data key will also be listed on the left, indented a little to
the right of Word itself when you open the Word branch of the tree. So,
technically, the Data key is here:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

I.e., when you click on Word, don't look for Data at the right. Expand Word
and look for Data under Word, in the left side of the Regedit window.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

I am getting the same problem - I can't open my docs from the desktop -
only
if I open word > open > doc. Then everytime I try to close word 2007 I
get
an error message telling me: Microsoft Office Word has stopped working A
problem caused the program to stop working correctly. Windows will close
the
program and notify you if a solution is available.

1. I've tried deleting Normal.dotm, but when I run regedit I don't even
have that file for some reason!

2. I've tried deleting the data key in the word registry
(HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word), but I also do not
have that.

3. I wanted to disable some add-ins, but I can't scroll the menu to even
get to add-ins.

This problem is killing me! Can someone please help?

Thank you.

Diana

And, as a general principle, deleting either the Data key or
Normal.dot[m]
solves 95% of all such problems.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


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Try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and see if
any of them help. Issues that can prevent Word from starting properly
can
also prevent Word from closing properly.

srfoot wrote:

When I close Word a pop-up window appears stating that word shut down
and
it is looking for a solution. When it stops and I close the window it
shuts down.
I don't know what is causing this.
Any help would be appreciated.