O
Outlook User 2009
Hi. I have Office 2003 and XP Pro 2003 Server.
I previously had a user who could not save an Excel file to a shared network
folder. (Nothing happens when Save As is clicked). When an administrator
logged in, it could be saved. Re-creating her profile resolved this.
Now, I have a different user, who can't save a Word doc to the same shared
folder. When admin is logged on to the machine, same problem. But when
admin is logged in to a different machine, Save As works ok. The previous
user above, who created this file, also can't save this file now.
Interestingly, they can save the file in any other location in the file
system, but not in this particular folder. This user could not save any Word
docs yesterday, so I also Re-created his profile and now he can save all Word
docs except this one particular file. Copying all the data and making a new
Word doc has worked, but then if it is saved and again re-opened, same
problem again. The file contains some data imported from Excel and is not a
large file (a few hundred KB).
I have tried the obvious, checking permissions, restarting, file path
length, deleting Word profile files, deleting normal.dot, Information Rights
Management, Repairing Word.
I don't understand why this particular folder's Word and Excel files are
causing trouble to 2 users only (one of whom created the folder and files)
but causes no issues to the domain admin accounts PC (these users are local
admin and have full permissions on the folders).
Any info appreciated!!
I previously had a user who could not save an Excel file to a shared network
folder. (Nothing happens when Save As is clicked). When an administrator
logged in, it could be saved. Re-creating her profile resolved this.
Now, I have a different user, who can't save a Word doc to the same shared
folder. When admin is logged on to the machine, same problem. But when
admin is logged in to a different machine, Save As works ok. The previous
user above, who created this file, also can't save this file now.
Interestingly, they can save the file in any other location in the file
system, but not in this particular folder. This user could not save any Word
docs yesterday, so I also Re-created his profile and now he can save all Word
docs except this one particular file. Copying all the data and making a new
Word doc has worked, but then if it is saved and again re-opened, same
problem again. The file contains some data imported from Excel and is not a
large file (a few hundred KB).
I have tried the obvious, checking permissions, restarting, file path
length, deleting Word profile files, deleting normal.dot, Information Rights
Management, Repairing Word.
I don't understand why this particular folder's Word and Excel files are
causing trouble to 2 users only (one of whom created the folder and files)
but causes no issues to the domain admin accounts PC (these users are local
admin and have full permissions on the folders).
Any info appreciated!!