MS word keyboard fails to recognize capital x(shift key) - help!

[Fraxxled]

This error is confined to MS Word.

MS word will not type a capital X unless I use the caps lock key. Only
happens in Word and only with the letter X.

Here in my browser I can use the shift key to type this letter X. When I do
the same thing in Word, there is no response and it's as if I hadn't typed
anything at all.

I replaced my keyboard today, no change. This is pretty annoying, what can
be done?

Thanks, Amy

 

[TF]

Look in the AutoCorrect list for X to see if you have a rogue entry
converting it to x.



: This error is confined to MS Word.
:
: MS word will not type a capital X unless I use the caps lock key. Only
: happens in Word and only with the letter X.
:
: Here in my browser I can use the shift key to type this letter X. When I
do
: the same thing in Word, there is no response and it's as if I hadn't typed
: anything at all.
:
: I replaced my keyboard today, no change. This is pretty annoying, what
can
: be done?
:
: Thanks, Amy

 

[Fraxxled]

No luck. There's nothing with an X in my AutoCorrect list. Any other
suggestions?
-Amy

 

[TF]

Start Word in Safe Mode and test for the x problem again. From the Start,
Run dialog, type in

winword /a

and press enter. Test for a capital X again. Does it work now?

terry

: No luck. There's nothing with an X in my AutoCorrect list. Any other
: suggestions?
: -Amy
:
: "TF" wrote:
:
: > Look in the AutoCorrect list for X to see if you have a rogue entry
: > converting it to x.
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : This error is confined to MS Word.
: > :
: > : MS word will not type a capital X unless I use the caps lock key.
Only
: > : happens in Word and only with the letter X.
: > :
: > : Here in my browser I can use the shift key to type this letter X.
When I
: > do
: > : the same thing in Word, there is no response and it's as if I hadn't
typed
: > : anything at all.
: > :
: > : I replaced my keyboard today, no change. This is pretty annoying,
what
: > can
: > : be done?
: > :
: > : Thanks, Amy
: >
: >
: >

 

[Fraxxled]

Yes! I can type the capital X when I start Word in safe mode, as you directed.

What does it mean?
-Amy

 

[TF]

It means that there is some nasty third party add-in or possibly normal.dot
that is causing this problem. Starting Word using the /a switch starts Word
in its default install condition bypassing all add-ins, startup templates,
COM addins, custom macros and any other influences. So you need to start by
checking the Word and Office startup folders, Tool macros and then for COM
add-ins.

terry

: Yes! I can type the capital X when I start Word in safe mode, as you
directed.
:
: What does it mean?
: -Amy
:
: "TF" wrote:
:
: > Start Word in Safe Mode and test for the x problem again. From the
Start,
: > Run dialog, type in
: >
: > winword /a
: >
: > and press enter. Test for a capital X again. Does it work now?
: >
: > terry
: >
: > : > : No luck. There's nothing with an X in my AutoCorrect list. Any other
: > : suggestions?
: > : -Amy
: > :
: > : "TF" wrote:
: > :
: > : > Look in the AutoCorrect list for X to see if you have a rogue entry
: > : > converting it to x.
: > : >
: > : > --
: > : > Terry Farrell - Word MVP
: > :
: > : >
: > : > : > : > : This error is confined to MS Word.
: > : > :
: > : > : MS word will not type a capital X unless I use the caps lock key.
: > Only
: > : > : happens in Word and only with the letter X.
: > : > :
: > : > : Here in my browser I can use the shift key to type this letter X.
: > When I
: > : > do
: > : > : the same thing in Word, there is no response and it's as if I
hadn't
: > typed
: > : > : anything at all.
: > : > :
: > : > : I replaced my keyboard today, no change. This is pretty annoying,
: > what
: > : > can
: > : > : be done?
: > : > :
: > : > : Thanks, Amy
: > : >
: > : >
: > : >
: >
: >
: >

 

[Klaus Linke]

Hi Amy,

The key X (Shift+x) might also be set up as a keyboard shortcut (by
accident?).

In that case, the macro below should fix things:

Dim aKey As KeyBinding
' CustomizationContext = ActiveDocument
For Each aKey In KeyBindings
If aKey.KeyCode = BuildKeyCode(wdKeyShift, wdKeyX) Then
aKey.Clear
End If
Next aKey

(See http://word.mvps.org/FAQs/MacrosVBA/CreateAMacro.htm on how to run a
macro.
Even if your problem has another cause, running the macro should do no harm)

Regards,
Klaus