MS Word locks up

B

Bob

I had been using MS Word 2000 SR-1 on my Gateway for about
3 years with no problems until this week. When I try to
open Word or a Word document my computer locks up and I
have to restart. I tried deleting the entire Word program
and reloading but no change - still locks up.
Any help would be appreciated.
 
J

JAFO

No, this doesn't help. I'm having the same issue. My
problem started after moving to a new computer using the
file and settings transfer wizard. I upgraded to Office
2003 at the same time and it would lock up in Outlook
(since it used Word as the editor). Ok, I turned off
Word in Outlook. Outlook quit hanging the computer. So
now Word is the only thing that does. I'm not sure if it
has anything to do with Autosaving or what. I figured
the settings from 2000 weren't compatible with 2003 so I
uninstalled Office and reinstalled. Still, same
problem. Hung computer (not just word, the whole
computer hung.. the kind you have to hold down the power
button to reboot). Ok, fine.. i format, and reinstall
the O/S and the same version of Office as was on there
before (Office XP with Outlook 2k3). After installing
and updating to ALL of the patches/updates, I do the file
and transfer settings wizard again. Guess what.... same
problem! So at this point, i figure maybe it's a
hardware thing... so, i log off and log on as a different
user (no file and settings transfer involved) and it
works fine... all day long.. i log off and log on as the
original user and not 5 minutes goes by before it's
locked again. I REALLy want to keep my job and
respect... it's kind of embarassing to take the CEO his
computer for the 10th time in 2 weeks and say I HOPE his
computer is fixed this time......
 
J

Jay Freedman

Hi JAFO

Your results point pretty conclusively to some kind of corruption that's
being brought from the old computer to the new one by the transfer settings
wizard. That might be in the Normal.dot template or in the Data key, as
discussed in section 2 of the article. The settings wizard has some known
problems, for which you can consult
http://word.mvps.org/faqs/general/FilesToBackup.htm -- it might be best to
bypass it.
 

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