MS Word - "The file XYZ>doc is not avaliable" error

[Charucki]

Recently re-installed MS Office Professional 2003 to fix other problems.
After successful re-install & trying to use MS Word and open a file, I
receive the follwing error:
"The File XYZ.doc is not available"
When I try to exit MS Word, I receive the following message:
"The file Normal.doc already exists - Do you want to replace the file?"
Hitiing the "NO" key yields a "SAVE AS" dialog box with the Normal.doc file
highlighted in the SAVE AS Dialog.
Hitting the CANCEL KEY yields the following message:
"Changes have been made that affect the global template Normal.doc - Do you
want to save the changes?"
Hitiing NO finally exits MS Word.

I am running Windows XP Home Edition - SP 1
& Office professional 2003.

Any insight or advice on what my problem is or better yet some sort of fix
would be greatly appreciated.

Thanks in advance for your help

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus.
See http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more information.

 

[Charucki]

Hi garfield-n-odie,

I do not have nor have ever had the Symantec/Norton AntiVirus program.
I've scanned my hard drive for the officeav.dll & it's not on my system.

I do have Macafee Virus software installed, but it is also currently broken.
Is this in some way the potentail cause of my problem?

Thanks in advance for your help,

Rich

 

[garfield-n-odie]

As far as I know, Norton is the only thing that causes this particular
error message. When you searched for officeav.dll, did you include
hidden and system files and folders in the search options?

 

[Charucki]

yes, I did. I didn't expect to ever be there anyway because I never had the
Norton Anti-Virus program. Any other ideas?