MS03-037 security patch for Office XP

[AL]

I am in the process of deploying the MS03-037 security
patch to all PCs in my department via SMS. Most of them
are successfully patched. But a few of them aren't. The
error message is "The expected version of the product was
not found on your system". These PCs are indeed running
Office XP.
Any idea why?
Thanks.

 

[greg mansius [MSFT]]

Are they running Office XP SP-2?

 

[AL]

Yes, it is 2002 (10.4524.4219) SP2.

-----Original Message-----
Are they running Office XP SP-2?

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

I am in the process of deploying the MS03-037 security
patch to all PCs in my department via SMS. Most of them
are successfully patched. But a few of them aren't. The
error message is "The expected version of the product was
not found on your system". These PCs are indeed running
Office XP.
Any idea why?
Thanks.

.

 

[greg mansius [MSFT]]

Is Windows Installer 2.0 installed? You can verify this by checking the
version of Msi.dll on the workstation.


--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is 2002 (10.4524.4219) SP2.

-----Original Message-----
Are they running Office XP SP-2?

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

I am in the process of deploying the MS03-037 security
patch to all PCs in my department via SMS. Most of them
are successfully patched. But a few of them aren't. The
error message is "The expected version of the product was
not found on your system". These PCs are indeed running
Office XP.
Any idea why?
Thanks.

.

 

[AL]

Yes, it is running 2.0.2600.2.
Thanks.

-----Original Message-----
Is Windows Installer 2.0 installed? You can verify this by checking the
version of Msi.dll on the workstation.


--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is 2002 (10.4524.4219) SP2.
and
confers no rights. product
was

.

 

[greg mansius [MSFT]]

Do you get the same error if you take SMS out of the picture? What happens
if you try the update from the download site.

http://www.microsoft.com/downloads/...B0-29E9-44E0-A33D-AD6B4B6A8FF4&displaylang=en

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is running 2.0.2600.2.
Thanks.

-----Original Message-----
Is Windows Installer 2.0 installed? You can verify this by checking the
version of Msi.dll on the workstation.


--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is 2002 (10.4524.4219) SP2.

-----Original Message-----
Are they running Office XP SP-2?

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights.

I am in the process of deploying the MS03-037 security
patch to all PCs in my department via SMS. Most of
them
are successfully patched. But a few of them aren't.
The
error message is "The expected version of the product
was
not found on your system". These PCs are indeed
running
Office XP.
Any idea why?
Thanks.



.

.

 

[AL]

I tried it before and it generated the same error
message. So, I don't think it has anything to do with
the SMS.

-----Original Message-----
Do you get the same error if you take SMS out of the picture? What happens
if you try the update from the download site.

http://www.microsoft.com/downloads/details.aspx? FamilyId=6F1FC4B0-29E9-44E0-A33D-
AD6B4B6A8FF4&displaylang=en

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is running 2.0.2600.2.
Thanks.
this
by checking the and
confers no rights. warranties,
and

.

 

[greg mansius [MSFT]]

I guess the next step is to take a look at the log files in the
\Temp\OHotfix folder.


--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

I tried it before and it generated the same error
message. So, I don't think it has anything to do with
the SMS.

-----Original Message-----
Do you get the same error if you take SMS out of the picture? What happens
if you try the update from the download site.

http://www.microsoft.com/downloads/details.aspx? FamilyId=6F1FC4B0-29E9-44E0-A33D-
AD6B4B6A8FF4&displaylang=en

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, it is running 2.0.2600.2.
Thanks.

-----Original Message-----
Is Windows Installer 2.0 installed? You can verify this
by checking the
version of Msi.dll on the workstation.


--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights.

Yes, it is 2002 (10.4524.4219) SP2.

-----Original Message-----
Are they running Office XP SP-2?

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties,
and
confers no rights.

I am in the process of deploying the MS03-037
security
patch to all PCs in my department via SMS. Most of
them
are successfully patched. But a few of them aren't.
The
error message is "The expected version of the
product
was
not found on your system". These PCs are indeed
running
Office XP.
Any idea why?
Thanks.



.



.

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