D
David F. Sage
The machine having the following faults is a 'Windows XP Pro' 'Dell
Precision 690'with 'Office Standard 2007', 'Kaspersky Internet Security 2009'and
'MsiInstaller 3.
I cannot re-install 'Office' from its CD or open it in 'Add or Remove
Programs' to run the 'Repair' option, please can you help me?
Thank you, David.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1035
Date: 10/03/2009
Time: 14:54:07
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 1035 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: Windows
Installer Clean Up, 3.00.00.0000, 1033, 1603, (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1040
Date: 10/03/2009
Time: 10:50:15
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
Beginning a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1042
Date: 10/03/2009
Time: 10:50:27
User: NT AUTHORITY\SYSTEM
Computer: DELL-690
Description:
Ending a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11309
Date: 10/03/2009
Time: 14:54:01
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 11309 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Error 1309. Error reading from file:
C:\Program Files\Windows Installer Clean Up\MsiZap.exe. System error 5.
Verify that the file exists and that you can access it., (NULL), (NULL),
(NULL), (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 10/03/2009
Time: 14:54:07
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 11729 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Configuration failed., (NULL),
(NULL), (NULL), (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 11/03/2009
Time: 09:11:52
User: N/A
Computer: DELL-690
Description:
EventType office12setup, P1 {10120000-0f00-0000-0000--0000000ff1ce}, P2
12.0.4518.1014, P3 x, P4 msiapicallfailure, P5 standardr_standardrww.xml, P6
x, P7 x, P8 NIL, P9 NIL, P10 NIL.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6d 00 x.,. .m.
0098: 73 00 69 00 61 00 70 00 s.i.a.p.
00a0: 69 00 63 00 61 00 6c 00 i.c.a.l.
00a8: 6c 00 66 00 61 00 69 00 l.f.a.i.
00b0: 6c 00 75 00 72 00 65 00 l.u.r.e.
00b8: 2c 00 20 00 73 00 74 00 ,. .s.t.
00c0: 61 00 6e 00 64 00 61 00 a.n.d.a.
00c8: 72 00 64 00 72 00 5f 00 r.d.r._.
00d0: 73 00 74 00 61 00 6e 00 s.t.a.n.
00d8: 64 00 61 00 72 00 64 00 d.a.r.d.
00e0: 72 00 77 00 77 00 2e 00 r.w.w...
00e8: 78 00 6d 00 6c 00 2c 00 x.m.l.,.
00f0: 20 00 78 00 2c 00 20 00 .x.,. .
00f8: 78 00 2c 00 20 00 4e 00 x.,. .N.
0100: 49 00 4c 00 2c 00 20 00 I.L.,. .
0108: 4e 00 49 00 4c 00 20 00 N.I.L. .
0110: 4e 00 49 00 4c 00 0d 00 N.I.L...
0118: 0a 00 ..
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5001
Date: 11/03/2009
Time: 09:12:12
User: N/A
Computer: DELL-690
Description:
Bucket 18911712, bucket table 5, EventType office12setup, P1
{10120000-0f00-0000-0000--0000000ff1ce}, P2 12.0.4518.1014, P3 x, P4
msiapicallfailure, P5 standardr_standardrww.xml, P6 x, P7 x, P8 NIL, P9 NIL,
P10 NIL.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 38 00 39 00 31 00 1.8.9.1.
0018: 31 00 37 00 31 00 32 00 1.7.1.2.
0020: 0d 00 0a 00 42 00 75 00 ....B.u.
0028: 63 00 6b 00 65 00 74 00 c.k.e.t.
0030: 54 00 61 00 62 00 6c 00 T.a.b.l.
0038: 65 00 20 00 35 00 0d 00 e. .5...
0040: 0a 00 ..
Precision 690'with 'Office Standard 2007', 'Kaspersky Internet Security 2009'and
'MsiInstaller 3.
I cannot re-install 'Office' from its CD or open it in 'Add or Remove
Programs' to run the 'Repair' option, please can you help me?
Thank you, David.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1035
Date: 10/03/2009
Time: 14:54:07
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 1035 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: Windows
Installer Clean Up, 3.00.00.0000, 1033, 1603, (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1040
Date: 10/03/2009
Time: 10:50:15
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
Beginning a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1042
Date: 10/03/2009
Time: 10:50:27
User: NT AUTHORITY\SYSTEM
Computer: DELL-690
Description:
Ending a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11309
Date: 10/03/2009
Time: 14:54:01
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 11309 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Error 1309. Error reading from file:
C:\Program Files\Windows Installer Clean Up\MsiZap.exe. System error 5.
Verify that the file exists and that you can access it., (NULL), (NULL),
(NULL), (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
AND.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 10/03/2009
Time: 14:54:07
User: DELL-690\David F. Sage
Computer: DELL-690
Description:
The description for Event ID ( 11729 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Configuration failed., (NULL),
(NULL), (NULL), (NULL), , .
Data:
0000: 7b 31 32 31 36 33 34 42 {121634B
0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1
0010: 31 44 33 2d 41 44 41 33 1D3-ADA3
0018: 2d 30 30 43 30 34 46 35 -00C04F5
0020: 32 44 44 35 32 7d 2DD52}
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 11/03/2009
Time: 09:11:52
User: N/A
Computer: DELL-690
Description:
EventType office12setup, P1 {10120000-0f00-0000-0000--0000000ff1ce}, P2
12.0.4518.1014, P3 x, P4 msiapicallfailure, P5 standardr_standardrww.xml, P6
x, P7 x, P8 NIL, P9 NIL, P10 NIL.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6d 00 x.,. .m.
0098: 73 00 69 00 61 00 70 00 s.i.a.p.
00a0: 69 00 63 00 61 00 6c 00 i.c.a.l.
00a8: 6c 00 66 00 61 00 69 00 l.f.a.i.
00b0: 6c 00 75 00 72 00 65 00 l.u.r.e.
00b8: 2c 00 20 00 73 00 74 00 ,. .s.t.
00c0: 61 00 6e 00 64 00 61 00 a.n.d.a.
00c8: 72 00 64 00 72 00 5f 00 r.d.r._.
00d0: 73 00 74 00 61 00 6e 00 s.t.a.n.
00d8: 64 00 61 00 72 00 64 00 d.a.r.d.
00e0: 72 00 77 00 77 00 2e 00 r.w.w...
00e8: 78 00 6d 00 6c 00 2c 00 x.m.l.,.
00f0: 20 00 78 00 2c 00 20 00 .x.,. .
00f8: 78 00 2c 00 20 00 4e 00 x.,. .N.
0100: 49 00 4c 00 2c 00 20 00 I.L.,. .
0108: 4e 00 49 00 4c 00 20 00 N.I.L. .
0110: 4e 00 49 00 4c 00 0d 00 N.I.L...
0118: 0a 00 ..
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5001
Date: 11/03/2009
Time: 09:12:12
User: N/A
Computer: DELL-690
Description:
Bucket 18911712, bucket table 5, EventType office12setup, P1
{10120000-0f00-0000-0000--0000000ff1ce}, P2 12.0.4518.1014, P3 x, P4
msiapicallfailure, P5 standardr_standardrww.xml, P6 x, P7 x, P8 NIL, P9 NIL,
P10 NIL.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 38 00 39 00 31 00 1.8.9.1.
0018: 31 00 37 00 31 00 32 00 1.7.1.2.
0020: 0d 00 0a 00 42 00 75 00 ....B.u.
0028: 63 00 6b 00 65 00 74 00 c.k.e.t.
0030: 54 00 61 00 62 00 6c 00 T.a.b.l.
0038: 65 00 20 00 35 00 0d 00 e. .5...
0040: 0a 00 ..