Hi Sara,
Currently, MSN does not use POP3 for email. They use
http email now. So when you click on tools>email
accounts>Add New Email Account> then select "HTTP" from
the list on the next window, then in the Your Name field,
type the name you'd like displayed and your entire email
address (not just your screen name). Then under server
information (if you tab over this changes automatically to
Hotmail or MSN based on the @ extension in the email
address you entered) choose the appropriate server.
Next down to the User name, this again is your WHOLE
email address not just your screen name, and then your
password.
Next click on MORE SETTINGS. On the General tab under
Mail account, type in the same name you used at the
beginning in the YOUR NAME field. This will be the name
displayed in your Outlook Folder List.
If you're still having trouble, please feel free to
email me at the above address and I'll be glad to help
Melissa