mso9.dll creates error

P

Palleton

when I start office it comes up with an error "Winword created an invalid
page fault in mso9.dll" I tried to delete mso9.dll or put a new file in but
it tells me the file is in use or write protected which is false. Does anyone
have any suggestions?

Thank's
Palleton
 
B

Beth Melton

Typically when an error is encountered in a specific file it doesn't
mean the file itself is causing the error. It means the file was
trying to perform an operation/function when it encountered an error.
MSO9.DLL is a fairly important file for the Office apps, it holds
shared components such as the dialog boxes, command bars, etc. That'd
be the reason why it's not easy to delete it. :)

More than likely you have an add-in attempting to modify a toolbar
when Word starts. Try starting Word using the /a switch by going to
Start/Run and running:

winword /a

Note the space before the forward slash. This will start Word using
all defaults and bypass your customizations, add-ins, etc.

Then go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.

The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.(You can also use Windows
Search and search for the file names)

If you find more than one add-in move them one at a time until you
determine which one is causing the problem.

As of Word 2000, Word can have COM add-ins, those that are added in
via the Registry rather than the Startup folders. To check for COM
add-ins add the "COM Add-In" command to your toolbar.

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

For additional troubleshooting steps for errors starting/exiting Word
see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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