MSO97.DLL error

C

CindyH

I posted this question on the 23rd of September without getting a single
response. I'm hoping that someone may know this answer so I'm posting it
again.

I've searched the microsoft support center without luck. My problem isn't
similar to the only two times the dll file is mentioned there.

Anyhow, here is the message:

Hello all,

I have Word 97 SR2 on Win98.
I'm having great trouble with the following winword error:
=====
WINWORD caused an invalid page fault in
module MSO97.DLL at 017f:306c25e4.
Registers:
EAX=00008eb4 CS=017f EIP=306c25e4 EFLGS=00010246
EBX=00c50000 SS=0187 ESP=0062e860 EBP=00c58eb4
ECX=0000900c DS=0187 ESI=000003f7 FS=4f67
EDX=00491ec0 ES=0187 EDI=0048900c GS=0000
Bytes at CS:EIP:
66 89 7c 0d fe 66 89 2b 83 7c 24 18 00 0f 84 b8
Stack dump:
00000001 00ba0420 0062e8ec 00000003 00c58eb4 000003f7 00000000 306c2778
00008eb4 0048900c 3006437d 00c58eb8 00000000 0062e8ec 3050053c 300649be
=====
Every now and then I would get this error, but it was rare. However, I
installed SR2 yesterday (9/22) and I have had nothing but errors ever since.
I'm losing valuable work time trying to get things done, which of course is
being lost. I'm baffled.

One very important thing I'd better add, just in case. I have several
printers hooked up using two A/B switches. Sometimes, though not every time,
I'll get the error when I'm trying to point to which printer I'm using.
While I won't necessairily *need* to print, I must set a different default
printer in order to format everything properly, I have to manually point
Word to a deskjet and away from the dot matrix. Otherwise, I only get one
font and no real formatting.

However, most of the time the errors occur doing something else that isn't
related. It could be just about anything.

Any help is greatly appreciated.

Cindy
 

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