.MSP FILES

[MADH]

I tried in run office update for the office 2000 program.
However, i keep getting the following message.

"Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer."

I can't even uninstall and re-install office now. PLEASE
HELP!!!!!!!

 

[Joycie]

I think you have the same problem that I did. I was
emailed the following "fix." I hope it works for you.
Make sure that you have the key code for Office before
uninstalling.
Good luck,
Joycie
THE "FIX"

I just got off the phone with Microsoft to fix these same
problems
described above.

They had me first delete all keys called "patches".
Regedit procedure
was to make a backup copy of the registry then use
Find "Keys" (Values
and Data deselected), "Match whole string only"
for "Patches". I
deleted each instance (I think there were three).

I then was able to go into the Office Update site and it
would
recognize the need for 5 patches. It downloaded them and
installed but
the installation failed. The MS tech said "that was
normal because I
already had those patches installed." I reran Office
Update and it
said I still needed those five patches.

The MS tech said just ignore those five patches and I
would have to
live with it.

I then went into Add/Remove and was able now to remove MS
Office
completely.

I reinstalled from the CD successfully and was able to
load SP1, SP2
and then the five troublesome patches successfully.

THANK BILL BARRETT FOR THE FIX

 

[Bill Wagner]

Joycie: I attempted your "Fix". I deleted several "Patches" - I still got the same error at Office Update Site. What was the exact procedure you used to fix this annoyance. In details please.....Run regedit i.e..

Thanks from Frustrated

----- Joycie wrote: ----

I think you have the same problem that I did. I was
emailed the following "fix." I hope it works for you.
Make sure that you have the key code for Office before
uninstalling
Good luck
Joyci
THE "FIX

I just got off the phone with Microsoft to fix these same
problem
described above.

They had me first delete all keys called "patches".
Regedit procedur
was to make a backup copy of the registry then use
Find "Keys" (Value
and Data deselected), "Match whole string only"
for "Patches".
deleted each instance (I think there were three).

I then was able to go into the Office Update site and it
woul
recognize the need for 5 patches. It downloaded them and
installed bu
the installation failed. The MS tech said "that was
normal because
already had those patches installed." I reran Office
Update and i
said I still needed those five patches.

The MS tech said just ignore those five patches and I
would have t
live with it.

I then went into Add/Remove and was able now to remove MS
Offic
completely.

I reinstalled from the CD successfully and was able to
load SP1, SP
and then the five troublesome patches successfully.

THANK BILL BARRETT FOR THE FI