mspaint.exe cannot "save as" JPG or GIF in W2K after Office 2003

[Joe Granto]

I am running Windows XP Pro on 3 machines and 2000 Pro on a fourth.
All four were updated from Office XP to Office 2003 in the exact same
fashion (uninstall Office XP, reboot, run RegClean twice, defrag,
install Office 2003).

On the 3 XP systems, MSPaint still behaves as it used to. That is, I
can use Save As to save as BMP, GIF, JPG, etc. However, on the W2K
system, I can only save as BMP now.

Looking around Google I see this problem described when updating to
SR1 or SR2 of Office 2000. Unfortunately, the registry fixes do not
work (the registry data is already correct on the W2K system with
Office 2003).

I tried copying mspaint.exe from the XP system to the W2K system.
Interestingly, although the two files are different, and report
different version numbers within their respective OSes, W2K running
the XP mspaint.exe still shows the exact same version number (5.0
instead of 5.1), and still has the BMP-only problem. Thus, it would
appear that the issue is DLL or registry related.

The old fix for Office 2000:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q299953&

Does anyone know how to fix this so that I can get MSPaint to
correctly support JPG and GIF files? Please note that I used to be
able to do this before upgrading to Office 2003 on my W2K system.


Please replace the "NoSpam" with "MCI" in my email address in order to
reply.

 

[Joe Granto]

It would appear that uninstalling Office XP on W2K removed the file
association with JPG files. When I attempted to open one, it prompted
me for the program association. When I told it to use MSPaint, all
the "save as" options returned.

Problem solved.

I am running Windows XP Pro on 3 machines and 2000 Pro on a fourth.
All four were updated from Office XP to Office 2003 in the exact same
fashion (uninstall Office XP, reboot, run RegClean twice, defrag,
install Office 2003).

On the 3 XP systems, MSPaint still behaves as it used to. That is, I
can use Save As to save as BMP, GIF, JPG, etc. However, on the W2K
system, I can only save as BMP now.

Looking around Google I see this problem described when updating to
SR1 or SR2 of Office 2000. Unfortunately, the registry fixes do not
work (the registry data is already correct on the W2K system with
Office 2003).

I tried copying mspaint.exe from the XP system to the W2K system.
Interestingly, although the two files are different, and report
different version numbers within their respective OSes, W2K running
the XP mspaint.exe still shows the exact same version number (5.0
instead of 5.1), and still has the BMP-only problem. Thus, it would
appear that the issue is DLL or registry related.

The old fix for Office 2000:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q299953&

Does anyone know how to fix this so that I can get MSPaint to
correctly support JPG and GIF files? Please note that I used to be
able to do this before upgrading to Office 2003 on my W2K system.


Please replace the "NoSpam" with "MCI" in my email address in order to
reply.

Please replace the "NoSpam" with "MCI" in my email address in order to
reply.