Multi-user managment of single email account.

S

ShrikeAttack

I have been tasked with coming up with a process so multiple users can manage
a customer service email account. My question is what is the best way to
accomplish this task? I've thought about sharing a folder for users to
access. Is this approach ok or is there a better idea?

Requirements:

If a user deletes an email then the email gets deleted for all users. Need
this so other users don't process an email that has already been processed.
 

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