Multilanguage mail problem

[Cal]

Hi.
my big big boss uses ms outlook to check email. he needs to read Trad
Chinese, Simplified Chinese and Japanese all together.

He is using CHI XP Pro, with CHI office 2003 pro. I tried many settings but
still fail. if i change the MUI to Jap, can see Japanese mail but the
INBOX,SENT,DRAFT default folder on the left will changed to scrambled
characters. if I change the MUI to ENG, the Japanese email content or subject
line could not be read.

Please help, does anybody knows which combination of OS/Office/settings will
suit the best!? thanks~~

 

[Pat Willener]

To read mail that contains various multibyte characters you need to run
Outlook in Unicode Mode; for more information see
http://office.microsoft.com/en-us/ork2003/HA011402551033.aspx
http://office.microsoft.com/en-us/ork2003/HA011402611033.aspx

Incoming mail also *must* be marked with the correct encoding. Chinese
messages will probably be correctly identified with Chinese Outlook, but
Japanese messages must be encoded with ISO-2022-JP.

P.S. naturally, Japanese language support must be installed on Windows.
I don't think that Japanese MUI will help in any way.

 

[Cal]

Oh i see.. but do i have to install Jap language support on top ? u mean on
OS or Office side? I thought it was already included with the installation
package.

 

[Pat Willener]

Japanese language support is part of the OS. In English Windows XP you
enable it via Control Panel | Regional and Language Options | tab
Languages | Install Files for East Asian languages. I don't know if this
is automatically done for Chinese Windows.

Anyway, check the encoding of incoming Japanese messages. And Unicode Mode.

 

[Cal]

Japanese language support is part of the OS. In English Windows XP you
enable it via Control Panel | Regional and Language Options | tab
Languages | Install Files for East Asian languages. I don't know if this
is automatically done for Chinese Windows.

East Asian language pack is already included/installed. Checked in Regional
settings.

Anyway, check the encoding of incoming Japanese messages. And Unicode Mode.

Can u show me how to check the settings? Jap and Unicode mode.

Thanks.

 

[Pat Willener]

Regarding Unicode Mode, see the links I posted in my first reply.

You can see the encoding by opening the message, View | Options, look
for a line that looks like
Content-Type: text/plain; charset=

The string after the = sign is the encoding.