Multiple Accounts in list

[Tracy]

Using Groove Virtual Office Professional Edition 3.0

When I log into my account, I can see the list of users. For one user, her
name is on there 3 times because she had forgotten her password at one point
and ended up creating another account and managed to do it again. I'd like
to delete 2 of them...how is this possible?

(e-mail address removed)

 

[c1sbc]

Each Groove account has a 'digital fingerprint' that is unique and
independent of the account name. Find out the 'correct account' by
authenticating the account and delete the unwanted ones.
More information on 'digital fingerprint' & account authentication of Groove
accounts are here -
http://www.groove.net/index.cfm?pagename=Security_FAQs

SBC
e: sbc111 AT NOSPAM gmail DOT com

 

[Sara Xue]

Hi Tracy,

If you want to remove the 2 accounts name from the list, you must have the
passwords of the 2 accounts. Log on it and delete it from your computer.

However, according to your description, you do not have them. If so, there
is another way to remove them:

1. Log into Groove using the accounts you plan to save.
2. From the Options menu, choose Preferences, go the Account tab, and
click the Save Account As File... button to create an account file. Save the
file to your computer. If you have any workspaces in which you are the only
member, please Save the workspace as an archive file.
3. Log off the Groove account.
5. Right-click on the Groove icon in the system tray, and choose Exit
Groove (Shut Down Groove in 2.x).
6. Click the Windows Start button and choose Run.
7. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe
8. In the Run box, add "-all" to the end of the command line, so it reads:
"C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe" -all
9. Click OK.

WARNING: Running GrooveClean with the "-all" argument deletes all accounts
and workspace data. After this command, we can use the saved Account backup
file to restore the workspaces and re-download the data to your account.

Now, please restart your computer and restart Groove. Please refer to the
following article to restore the saved account and download the data back:

Restore account:
http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm

Downloading workspace data from another computer or workspace member
http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm

Is this issue resolved?

Let me know the results.

 

[c1sbc]

Not sure if Tracy wants to just 'Resolve Name Conflicts' or remove accounts
from her colleague's machine..

SBC