Multiple e-maiis on 2 computers

[Nathan Schwam]

My wife's windows ME/Outlook 2000 pc suddenly began getting 2 of each e-mail
several months ago. She has Norton AV on the computer but it had been
working fine with the computer. She didn't renew the subscription for
updates this go around since she was getting a new Dell. I can't say the
multiple e-mails started when the Norton subscription expired because I
don't know the exact dates. But I guess it could be a possible cause?

When I connected her new Dell XP home Outlook 2002 computer through the
DlinkDI604 router we use in the house so they could both download the same
emails as she converted to the new Dell, the new computer also started
getting 2 e-mails. The Dell has the Mcafee anti Virus that I think is
standard with all Dells.

She has a couple of different subaccounts on our sbcglobal ISP from which
she downloads her e-mail.

She's been living with this setup for a while (too busy to xfer everything
to the Dell) and now the old computer is getting 4 copies of each e-mail.
The new Dell maintains at 2 copies of each e-mail.

Any suggestions? The more detail the better as I have a Mac so I'm not the
most familiar with the inner workings of Windows. Thank you
Nathan

 

[DL]

Multiple mails are quite common with AV scanning apps.
According to Symantec the problem is caused by a conflict with a background
App, but which one???

 

[Nathan Schwam]

What are other possible background apps that could be causing the problem?
Isn't it unusual that this problem only recently (she's had that computer
about 4 years)? Any recommendations on what to do? Does Microsoft have
anything on its website covering this? Thank you. nathan

 

[DL]

I'm not aware of MS having any imput, though I'd be surprised if there
was'nt a KB article
Its an often asked Q in the ng's, its rare to find a fix. Most
reccomendations seem to be to turn off/disable any AV plugin
The only way, as far as I'm aware, to test 'background apps' would be to use
eg msconfig, untick all start up apps, other than AV, and test. If it
results in no duplicates it would be a process of illimination ie enable one
at a time.
I receive multiple mail, intermtantly. As I dont receive a lot I put up with
it.