multiple linked e-mails

[JohnM]

I am using Outlook BCM 2007 and when I send an e-mail to a business contact
the history area will have multiple copies of the e-mail. In most cases one
of these is the actual e-mail and the rest are "business activities".
Sometimes there are 2 or 3 duplicates and sometimes it is 8 to 10 duplicates.
In all cases the duplicates are "business activities" and never more than 1
copy of the original e-mail. I have looked through all the seeting on the
e-mail linking and see nothing that would have any effect on these multiple
copies. Anyone else having these issues? I even think I will delete the
multiple "business activity" copies to clean things up and at some point in
the future several copies will return.

 

[Luther]

I am using Outlook BCM 2007 and when I send an e-mail to a business contact
the history area will have multiple copies of the e-mail.  In most cases one
of these is the actual e-mail and the rest are "business activities".  
Sometimes there are 2 or 3 duplicates and sometimes it is 8 to 10 duplicates.
 In all cases the duplicates are "business activities" and never more than 1
copy of the original e-mail.  I have looked through all the seeting on the
e-mail linking and see nothing that would have any effect on these multiple
copies.  Anyone else having these issues?  I even think I will deletethe
multiple "business activity" copies to clean things up and at some point in
the future several copies will return.

Sounds like a bug, albeit a new one on this newsgroup. I believe a
business activity is the general name for any item that BCM considers
part of the history, but you should never see a business activity as
such, you should only see the specific class of item; e.g. email,
appointment, opportunity. It sounds like adding an email to a contact
is adding a link between the email and the contact, and then extra
spurious links between the contact and unspecified activites. Is your
database shared with other users or private?

 

[JohnM]

Thanks for the reply. Database is not shared. It is running on a single
laptop (not networked) with Vista Enterprise. I do sync it to a
Windows-enabled Moto-Q phone running the mobile version of BCM (great for
someone who travles like myself).