Multiple Problems with Outlook (Office Prof'l 2003)

[J and N]

We have had numerous problems with Outlook for at least the past few months.

It started with an LDAP problem. We use Plaxo, which we disabled, but we
still cannot get results when we type in either a partial or complete name or
email address in the To, Cc or Bcc fields in a new message or in an Advanced
Find search. This problem has not been resolved since we first contacted
Microsoft near the end of 2007.

Since we downloaded the following updates on March 11, we cannot receive
emails at several previously-fine addresses, Advanced Find does not work, and
we cannot open or update calendar entries or flagged items that show up in
the Reminders box.

The Microsoft rep who is working with us is only available from 9:00 AM -
18:00 PM GMT+8. We have emailed him twice since noon Central Time (GMT+6)
and have not received a reply. So far, on his advice, we have created a new
Outlook profile, which works, but we cannot access our old Inbox, Folders,
Appointments, etc. We have emailed him twice since noon our time but have not
heard from him. Does anyone have any suggestions? Please feel free to
cross-post to Outlook or Windows Update.

 

[J and N]

1. We forgot the updates:
Windows Malicious Software Removal Tool - March 2008 (KB890830) - March 11
Security Update for the 2007 Microsoft Office System (KB947801) - March 11
(we don't have Office 2007!)
Security Update for Microsoft Office Outlook 2003 (KB945432) - March 11
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB947944) -
March 11
Security Update for Microsoft Office 2003 (KB947355) - March 11
Security Update for Microsoft Office Excel 2003 (KB943985) - March 11

The most recent prior update was an attempted update to Works Suite on
February 13. We don't have that program, either.

2. We are in the Central Time zone, or GMT-6. A fourteen-hour gap is quite
a difference, and since one of us is in an online MBA program, we cannot
afford to wait much longer.

 

[J and N]

Two corrections:

1. We forgot the updates:
Windows Malicious Software Removal Tool - March 2008 (KB890830) - March 11
Security Update for the 2007 Microsoft Office System (KB947801) - March 11
(we don't have Office 2007!)
Security Update for Microsoft Office Outlook 2003 (KB945432) - March 11
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB947944) -
March 11
Security Update for Microsoft Office 2003 (KB947355) - March 11
Security Update for Microsoft Office Excel 2003 (KB943985) - March 11

The most recent prior update was an attempted update to Works Suite on
February 13. We don't have that program, either.

2. We live in the Central Time zone, which is GMT-6. There is a 14-hour
time difference between Microsoft's representative and us. Since one of us
is in an online MBA program, we would prefer to get help sooner than that.