Multiple sends

C

Clonezone

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

Hi All,

I'm doing a mail merge from Word for Mac (12.1.0) The message is composed in HTML and also contains images (.jpg) and text. The email data source is from Excel (12.1.0). I make sure I have disabled the send & receive function within Entourage, as this can create error messages, and can also send Multiple sends. I'm sending 3000+ emails and none are duplicates.

Once the merge is done and all the messages are waiting to be sent (in entourages out box). I can see there is the correct number waiting to be sent, I then send them.

Now to the problem..... I send all messages, but some... only some... clients say they get the same message up to 7 or 10 times! Why is this, and can it be stopped?
 

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