My 2003 Word Toolbar customization reset after reboot, help?

[JR]

My 2003 Word Toolbar customization reset back to the standard after the
computer is rebooted. Toolbar customization on Excel and other Office
programs worked. Word is the one with this problem. Does anyone has a clue?
Thanks...

 

[garfield-n-odie]

Is Adobe Acrobat 7.0 installed on the computer? If so, the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot template
(which is where toolbar customizations are stored). Customize
the Word toolbar button again, and click "Shift+File | Save All"
to force Word to save the normal.dot template. Alternatively,
you can prevent the add-in from loading as described in the last
section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm , but
you'll lose the PDF toolbar if you do this.