My 2007 Address Book does not connect to my Contacts. Why?

[Mal Walker]

I have a new system running Vista Home Premium and Outlook 2007. I exported
my 2003 Outlook and it seems to be running well except that Address Book in
Mail does not have my contacts listed.

If I go to Contacts, there they are.

 

[Russ Valentine [MVP-Outlook]]

Exporting Outlook data is never the correct way to transfer it. Hard to know
what you demolished by doing so.
Seems to me you just haven't configured your Outlook Address Book Service.
Do so. Report back with your results. If you do not know how to do so, read
the instructions that are posted here daily:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Mal Walker]

When I go to Step 2 of the instructions, the 'Show this folder as an e-mail
address book check box' is greyed and unselectable.

Exporting Outlook data is never the correct way to transfer it. Hard to know
what you demolished by doing so.
Seems to me you just haven't configured your Outlook Address Book Service.
Do so. Report back with your results. If you do not know how to do so, read
the instructions that are posted here daily:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I have a new system running Vista Home Premium and Outlook 2007. I exported
my 2003 Outlook and it seems to be running well except that Address Book
in
Mail does not have my contacts listed.

If I go to Contacts, there they are.

 

[Gordon]

When I go to Step 2 of the instructions, the 'Show this folder as an
e-mail
address book check box' is greyed and unselectable.

You'll need to make a new profile as you can't add the Outlook Address Book
service due to
a bug.

 

[Russ Valentine [MVP-Outlook]]

Then you corrupted your profile, most likely by migrating data improperly.
Create a new profile, and make sure you migrate your data to it correctly:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]

When I go to Step 2 of the instructions, the 'Show this folder as an
e-mail
address book check box' is greyed and unselectable.

Exporting Outlook data is never the correct way to transfer it. Hard to
know
what you demolished by doing so.
Seems to me you just haven't configured your Outlook Address Book
Service.
Do so. Report back with your results. If you do not know how to do so,
read
the instructions that are posted here daily:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I have a new system running Vista Home Premium and Outlook 2007. I
exported
my 2003 Outlook and it seems to be running well except that Address
Book
in
Mail does not have my contacts listed.

If I go to Contacts, there they are.

 

[Ice Bear]

Mal,

I just bought my Mom a PC with Office 2007 Trial - and did NOT try and
import any contacts (simply tried to copy them from an incoming email) - and
had the exact same problem...so perhaps you did not 'demolish' your software
the way Russ Valentine (MVP?) describes.

I am having a tough time getting past Russ's condescending tone toward
you...if he actually thinks that Microsoft is not capable of producing a bug
in its software than he is delusional as well as completely inexperienced
with Microsoft products.

That said, I am trying to follow the instructions of creating a new profile
in the documents he links to. By the way, Russ, there are typos in the
instructions by Microsoft - imagine!

Perhaps 'Gordon' can continue to communicate to us in a normal adult manner
and we can find a solution.

Good luck,

 

[Ice Bear]

Success - thanks to Russ Valentine's instructions.

I followed the link he supplied:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
- and created a new profile. This new profile did in fact accept input of new
email addresses...so, too, did the default 'user' account (after it did not,
initially).

**NB - make sure that you switch all views (including 'Start' button) to
'classic view', as the instructions are only applicable to that view.

It strikes me that as I was trying to get the default account's Address Book
working, there were several messages that referenced 'Exchange Server' - such
as 'this feature is not available in Exchange Server - see your Network
Administrator'. My guess is that this installation of Office defaults to
Exchange Server setup rather than defaulting to a single user situation.

Good luck, Mal. Thanks for your assistance Russ.

 

[Mal Walker]

Thanks Ice Bear - I'll give it a go.
Cheers Mal

Success - thanks to Russ Valentine's instructions.

I followed the link he supplied:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
- and created a new profile. This new profile did in fact accept input of new
email addresses...so, too, did the default 'user' account (after it did not,
initially).

**NB - make sure that you switch all views (including 'Start' button) to
'classic view', as the instructions are only applicable to that view.

It strikes me that as I was trying to get the default account's Address Book
working, there were several messages that referenced 'Exchange Server' - such
as 'this feature is not available in Exchange Server - see your Network
Administrator'. My guess is that this installation of Office defaults to
Exchange Server setup rather than defaulting to a single user situation.

Good luck, Mal. Thanks for your assistance Russ.