My copy of Word "quits unexpectedly" when ever I try to boot it up

[Hallock_Healey]

Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC Date/Time: 2010-04-23 11:45:11.861 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Dearest Word Forum,

My copy of word quits whenever I try to load it up. The report screen info is below. Any help, tips, or advice on how to fix the problem would be appreciated.

As payment, I will write your username on a post it note, which will be attached to the cork board near my desk. Consider it an induction in to some kind of hall of fame

Joey

(report screen info)

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Parent: WindowServer [65]

Version: 10.1.0 (10.1.0 (2002), © 1983-2001 Microsoft Corporation. All rights reserved.)

PID: 455
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 MCPZ.stb 0x0063442c 0x5c7c40 + 444396
1 MCPZ.stb 0x0062fd80 0x5c7c40 + 426304
2 MCPZ.stb 0x0062e49c 0x5c7c40 + 419932
3 Microsoft_Office_2001Z 0x010c37d4 0x1008000 + 767956
4 Microsoft Word 0x021e8ebc 0x2008000 + 1969852
5 Microsoft Word 0x020729d0 0x2008000 + 436688
6 Microsoft Word 0x020727bc 0x2008000 + 436156
7 Microsoft Word 0x020f665c 0x2008000 + 976476
8 Microsoft Word 0x020f6328 0x2008000 + 975656
9 Microsoft Word 0x02039c34 0x2008000 + 203828
10 Microsoft Word 0x0201ee04 0x2008000 + 93700
11 Microsoft Word 0x0201cfc0 0x2008000 + 85952
12 Microsoft_Office_2001Z 0x01021dac 0x1008000 + 105900
13 Microsoft Word 0x0201cd08 0x2008000 + 85256

Thread 0 crashed with PPC Thread State 64:
  srr0: 0x000000000063442c srr1: 0x000000000200f030 vrsave: 0x0000000000000000
    cr: 0x24002242 xer: 0x0000000020000004 lr: 0x0000000000634420 ctr: 0x0000000090b96968
    r0: 0x0000000000634420 r1: 0x00000000bfffd280 r2: 0x0000000000743000 r3: 0x000000000034bc10
    r4: 0x00000000ffffff80 r5: 0x000000006c730000 r6: 0x0000000000000000 r7: 0x00000000ffffffff
    r8: 0x0000000000362230 r9: 0x0000000000000000 r10: 0x0000000090bb0434 r11: 0x0000000024002242
   r12: 0x00000000a0b93984 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000003
   r16: 0x00000000bffff0f0 r17: 0x0000000000000058 r18: 0x0000000000000001 r19: 0x0000000000000000
   r20: 0x0000000000000004 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x000000000000004f
   r24: 0x0000000000000001 r25: 0x0000000001775acc r26: 0x00000000017ae208 r27: 0x00000000028cafe0
   r28: 0x00000000007daf2c r29: 0x000000000073f1f4 r30: 0x000000000073f20c r31: 0x0000000000000000

Binary Images Description:
    0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
  0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
  0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
  0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking
  0x313860 - 0x313912 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
  0x313b20 - 0x313bd5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
  0x313e10 - 0x313eb3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
  0x313f30 - 0x313fa7 CFMPriv_System PEF binary: CFMPriv_System
  0x316250 - 0x316320 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
  0x316390 - 0x316463 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
  0x316530 - 0x3165eb CFMPriv_Help PEF binary: CFMPriv_Help
  0x3165f0 - 0x3166ba CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
  0x316730 - 0x316806 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
  0x316870 - 0x316943 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
  0x3169d0 - 0x316ab5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
  0x316b

 

[CyberTaz]

It looks like -- in addition to running a version of Office that was
actually designed pre-OS X --you haven't kept the version updated... 10.1.0
is way out of date. If the most current updates aren't applied there is no
way it will operate in the more current versions of the OS.

Even though v.X was deprecated more than 2 years ago & is no longer
supported you can still obtain the last update (10.1.9) from the following
web page. I can't assure you that you won't still have some degree of
misbehavior or how long it will continue to operate even with that update
applied, but in Tiger you should be OK for a while longer.

http://support.microsoft.com/kb/930403

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC Date/Time:
2010-04-23 11:45:11.861 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Dearest Word Forum,

My copy of word quits whenever I try to load it up. The report screen info is
below. Any help, tips, or advice on how to fix the problem would be
appreciated.

As payment, I will write your username on a post it note, which will be
attached to the cork board near my desk. Consider it an induction in to some
kind of hall of fame

Joey

(report screen info)

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Parent: WindowServer [65]

Version: 10.1.0 (10.1.0 (2002), © 1983-2001 Microsoft Corporation. All rights
reserved.)

PID: 455
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 MCPZ.stb 0x0063442c 0x5c7c40 + 444396
1 MCPZ.stb 0x0062fd80 0x5c7c40 + 426304
2 MCPZ.stb 0x0062e49c 0x5c7c40 + 419932
3 Microsoft_Office_2001Z 0x010c37d4 0x1008000 + 767956
4 Microsoft Word 0x021e8ebc 0x2008000 + 1969852
5 Microsoft Word 0x020729d0 0x2008000 + 436688
6 Microsoft Word 0x020727bc 0x2008000 + 436156
7 Microsoft Word 0x020f665c 0x2008000 + 976476
8 Microsoft Word 0x020f6328 0x2008000 + 975656
9 Microsoft Word 0x02039c34 0x2008000 + 203828
10 Microsoft Word 0x0201ee04 0x2008000 + 93700
11 Microsoft Word 0x0201cfc0 0x2008000 + 85952
12 Microsoft_Office_2001Z 0x01021dac 0x1008000 + 105900
13 Microsoft Word 0x0201cd08 0x2008000 + 85256

Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000000063442c srr1: 0x000000000200f030
vrsave: 0x0000000000000000
cr: 0x24002242 xer: 0x0000000020000004 lr: 0x0000000000634420
ctr: 0x0000000090b96968
r0: 0x0000000000634420 r1: 0x00000000bfffd280 r2: 0x0000000000743000
r3: 0x000000000034bc10
r4: 0x00000000ffffff80 r5: 0x000000006c730000 r6: 0x0000000000000000
r7: 0x00000000ffffffff
r8: 0x0000000000362230 r9: 0x0000000000000000 r10: 0x0000000090bb0434
r11: 0x0000000024002242
r12: 0x00000000a0b93984 r13: 0x0000000000000000 r14: 0x0000000000000000
r15: 0x0000000000000003
r16: 0x00000000bffff0f0 r17: 0x0000000000000058 r18: 0x0000000000000001
r19: 0x0000000000000000
r20: 0x0000000000000004 r21: 0x0000000000000000 r22: 0x0000000000000000
r23: 0x000000000000004f
r24: 0x0000000000000001 r25: 0x0000000001775acc r26: 0x00000000017ae208
r27: 0x00000000028cafe0
r28: 0x00000000007daf2c r29: 0x000000000073f1f4 r30: 0x000000000073f20c
r31: 0x0000000000000000

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary:
Apple;Carbon;Multimedia
0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary:
Apple;Carbon;Networking
0x313860 - 0x313912 CFMPriv_CoreFoundation PEF binary:
CFMPriv_CoreFoundation
0x313b20 - 0x313bd5 CFMPriv_DVComponentGlue PEF binary:
CFMPriv_DVComponentGlue
0x313e10 - 0x313eb3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x313f30 - 0x313fa7 CFMPriv_System PEF binary: CFMPriv_System
0x316250 - 0x316320 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x316390 - 0x316463 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x316530 - 0x3165eb CFMPriv_Help PEF binary: CFMPriv_Help
0x3165f0 - 0x3166ba CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x316730 - 0x316806 CFMPriv_HTMLRendering PEF binary:
CFMPriv_HTMLRendering
0x316870 - 0x316943 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x3169d0 - 0x316ab5 CFMPriv_NavigationServices PEF binary:
CFMPriv_NavigationServices
0x316b

 

[Hallock_Healey]

Thank you for your help

It looks like -- in addition to running a version of Office that was
> actually designed pre-OS X --you haven't kept the version updated... 10.1.0
> is way out of date. If the most current updates aren't applied there is no
> way it will operate in the more current versions of the OS.
>
> Even though v.X was deprecated more than 2 years ago & is no longer
> supported you can still obtain the last update (10.1.9) from the following
> web page. I can't assure you that you won't still have some degree of
> misbehavior or how long it will continue to operate even with that update
> applied, but in Tiger you should be OK for a while longer.
>
> http://support.microsoft.com/kb/930403
>
> Good Luck |:>)
> Bob Jones
> [MVP] Office:Mac
>
>
>
> On 4/23/10 2:51 PM, in article (e-mail address removed)2ac0,
> "[email protected]" wrote:
>

> > Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC Date/Time:
> > 2010-04-23 11:45:11.861 -0700
> > OS Version: 10.4.11 (Build 8S165)
> > Report Version: 4
> >
> > Dearest Word Forum,
> >
> > My copy of word quits whenever I try to load it up. The report screen info is
> > below. Any help, tips, or advice on how to fix the problem would be
> > appreciated.
> >
> > As payment, I will write your username on a post it note, which will be
> > attached to the cork board near my desk. Consider it an induction in to some
> > kind of hall of fame
> >
> > Joey
> >
> > (report screen info)
> >
> > Command: Microsoft Word
> > Path: /Applications/Microsoft Office X/Microsoft Word
> > Parent: WindowServer [65]
> >
> > Version: 10.1.0 (10.1.0 (2002), � 1983-2001 Microsoft Corporation. All rights
> > reserved.)
> >
> > PID: 455
> > Thread: 0
> >
> > Exception: EXC_BAD_ACCESS (0x0001)
> > Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
> >
> > Thread 0 Crashed:
> > 0 MCPZ.stb 0x0063442c 0x5c7c40 + 444396
> > 1 MCPZ.stb 0x0062fd80 0x5c7c40 + 426304
> > 2 MCPZ.stb 0x0062e49c 0x5c7c40 + 419932
> > 3 Microsoft_Office_2001Z 0x010c37d4 0x1008000 + 767956
> > 4 Microsoft Word 0x021e8ebc 0x2008000 + 1969852
> > 5 Microsoft Word 0x020729d0 0x2008000 + 436688
> > 6 Microsoft Word 0x020727bc 0x2008000 + 436156
> > 7 Microsoft Word 0x020f665c 0x2008000 + 976476
> > 8 Microsoft Word 0x020f6328 0x2008000 + 975656
> > 9 Microsoft Word 0x02039c34 0x2008000 + 203828
> > 10 Microsoft Word 0x0201ee04 0x2008000 + 93700
> > 11 Microsoft Word 0x0201cfc0 0x2008000 + 85952
> > 12 Microsoft_Office_2001Z 0x01021dac 0x1008000 + 105900
> > 13 Microsoft Word 0x0201cd08 0x2008000 + 85256
> >
> > Thread 0 crashed with PPC Thread State 64:
> > srr0: 0x000000000063442c srr1: 0x000000000200f030
> > vrsave: 0x0000000000000000
> > cr: 0x24002242 xer: 0x0000000020000004 lr: 0x0000000000634420
> > ctr: 0x0000000090b96968
> > r0: 0x0000000000634420 r1: 0x00000000bfffd280 r2: 0x0000000000743000
> > r3: 0x000000000034bc10
> > r4: 0x00000000ffffff80 r5: 0x000000006c730000 r6: 0x0000000000000000
> > r7: 0x00000000ffffffff
> > r8: 0x0000000000362230 r9: 0x0000000000000000 r10: 0x0000000090bb0434
> > r11: 0x0000000024002242
> > r12: 0x00000000a0b93984 r13: 0x0000000000000000 r14: 0x0000000000000000
> > r15: 0x0000000000000003
> > r16: 0x00000000bffff0f0 r17: 0x0000000000000058 r18: 0x0000000000000001
> > r19: 0x0000000000000000
> > r20: 0x0000000000000004 r21: 0x0000000000000000 r22: 0x0000000000000000
> > r23: 0x000000000000004f
> > r24: 0x0000000000000001 r25: 0x0000000001775acc r26: 0x00000000017ae208
> > r27: 0x00000000028cafe0
> > r28: 0x00000000007daf2c r29: 0x000000000073f1f4 r30: 0x000000000073f20c
> > r31: 0x0000000000000000
> >
> >