My Customers Cannot Open Word .docx DocumentAttachments From Entourage 08 - And They're Not Happy!

I

iain_L

....and neither am I!

I installed Office 2008 for Mac last Friday. None of my clients can open documents created in Word 2008 with the .docx suffix. Re-saving the documents to 2004/2007 (eg the .doc suffix) makes absolutely no difference. I am having to send out PDFs while I fix this. What am I doing wrong - or is it an early problem that Microsoft will fix?

Iain L
 
B

Bruce Goldman

I can't believe I still must forward e-mails that have pdf attachments to my pc to open and/or print. No wonder MAC never gets a virus. It doesn't open other applications as well. Even if these applications are used everyday!
 
A

Adam Bailey

Bruce Goldman said:
I can't believe I still must forward e-mails that have pdf attachments to
my pc to open and/or print. No wonder MAC never gets a virus. It doesn't
open other applications as well. Even if these applications are used
everyday!

What happens when you try? Please be specific.
 
M

MDS

I was in disbelief reading the post that Mac office files are not backward compatible - How could MS do something so incredibly stupid?

That said there is a fix (and then there is the reality):

Fix: When I saved a word file in Mac office 08 in the default format and tried to open it on my PC (Yes I run a mac and a pc in my office) with Word 2003 / XP I got a message that I could download a file converter, which I did, and then the file opened without incident.

Reality: I am incredibly thankful that I did not delete My office for Mac 2004 as the 2008 install program suggested. This is one of many issues I'm running into, the biggest being that Entourage does not sync with my Blackberry, rendering Entourage completely useless to me since I live on the ability to sync my contacts and calendar with my phone/BB. Now that I find that my clients are going to run into major hassles opening docs from me, I will definitely be staying with office 2004 for the foreseeable future. I can't even imagine how this absurd situation will get fixed so I don't see a time when it will make sense to use 2008. I am in total disbelief at this point.
 
D

Diane Ross

I was in disbelief reading the post that Mac office files are not backward
compatible

Entourage Identities are not backwards compatible. Even in the same version
some updates change the database and you must update Entourage to the
current version if you re-install to be able to use your Identity.

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.

<http://blog.entourage.mvps.org/2007/05/confused_over_microsoft_update.html>
 
D

Diane Ross

I can't believe I still must forward e-mails that have pdf attachments to my
pc to open and/or print. No wonder MAC never gets a virus. It doesn't open
other applications as well. Even if these applications are used everyday!

First make sure you have downloaded the entire message. Attachments will not
open until fully downloaded. You can drag the PDF to your desktop to open.
 
M

MDS

Diane, I appreciate your responding to my message, especially in light of the fact that what is completely missing here is any response by any Microsoft employees / representatives to these posts.

I don't really understand how your post applies more than tangentially to my note, however. You wrote about versions of Entourage identities not being compatible, which makes enough sense. My note about being aghast at the lack of backward compatibility was about basic and globally utilized file formats for Word and Excel documents, not Entourage identities (the problem with Entourage is Microsoft's failure to proactively address the fact that the whole reason we all love an integrated app like Entourage is that it allows us to use the app and our portable devices to keep our lives organized - the "sync with iCal and address book" path is an absurd abdication of responsibility to the customer).

The fact that these programs used worldwide now produce by default files that cannot be read by Office users who have not migrated to 2007 (PC) or 2008 (Mac) is unconscionable. The options appear to be (1) to make recipients of the docs download the converter (which my clients in big corporations will not be allowed to do themselves - it's up to the IT departments to make the decision and install the converter, which will take months at a minimum to happen across the business world) or (2) remember to save the files down every time before sending them. The second option, in my tests, worked for Word and Powerpoint, but not for Excel, which may be the issue the original poster in this thread was getting at.

I hate to sound like I'm ranting, but after way too many hours trying to deal with these migration issues I really wonder how and why Microsoft released this program with such fundamental flaws (those discussed here and across these boards). The focus on making things look pretty while ignoring some critical functionality is really baffling to me.

In the odd chance someone from Microsoft reads this post, please remind the people around you at work that the reason we use the Mac is because "It just works." If you would keep that in mind when developing software, you might have happy customers instead of people who buy and use your software only because they have to in order to interface with the more dominant PC world.

I was in disbelief reading the post that Mac office files are not backward compatible

Entourage Identities are not backwards compatible. Even in the same version
some updates change the database and you must update Entourage to the
current version if you re-install to be able to use your Identity.

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.
 
I

Ira Perman

I had the same issue. This fixed it: Change the Save preference in Word and the Compatibility preference in Excel and the Save preference in PowerPoint to save documents as Word 97-2004 Document (.doc) and Excel 97-2004 Workbook (.xls) and PowerPoint 97-2004 Presentation (.ppt) respectively.

That is all it takes to allow all who receive you emails to be able to read them.

I agree with Office 2008 posters, that the new versions (.docx, .xlsx and .pptx) should be backward compatible. Perhaps a patch will be forthcoming to make it so.
 
H

headhunt

I changed my save preference as Ira suggested and it still doesn't work . . . what do i do?
 
H

Hui Nee Chin

What happens if you send a Word document to yourself using Entourage 2008?
Are you not able to open it as well?




Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.
 

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