My Customers Cannot Open Word .docx DocumentAttachments From Entourage 08 - And They're Not Happy!

[iain_L]

....and neither am I!

I installed Office 2008 for Mac last Friday. None of my clients can open documents created in Word 2008 with the .docx suffix. Re-saving the documents to 2004/2007 (eg the .doc suffix) makes absolutely no difference. I am having to send out PDFs while I fix this. What am I doing wrong - or is it an early problem that Microsoft will fix?

 

[Beth Rosengard]

Hi Iain,

When the attachment window is open in Entourage, there is a line below it
that says, ³Encode for any computer (AppleDouble).² Have you by any chance
clicked on that and then changed the attachment options? Or did you perhaps
change the attachment options in your Entourage Compose Preferences?

Incidentally, I happened to notice that you posted the same message on the
Entourage newsgroup. In the future, instead of multi-posting like you did,
please cross-post (the way I have done with this message). That way those
of us who hang out on both groups won¹t be answering the same posts twice
without realizing we¹re doing it.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>

 

[John McGhie]

I think this is because your customer's email programs are not recognising
the .docx format, so they are "helpfully" unzipping it.

They need to correct their email applications to leave .docx files alone
(i.e. Do NOT "attempt to open" them).

Under the surface, internally a .docx file IS a "zip" file. But it should
be delivered "as is" to the receiving application, which will unzip it as
part of its business so it knows where it put all the parts.

What you could try is to create a folder, put the document in the folder,
then Zip that and send it. Their email program should then present them
with a folder containing the document.

The other thing you can do is tell them NOT to attempt to open these by
double-clicking in their email. That's a form of suicide on the PC anyway,
so you will be doing them a favour.

Instead, they should SAVE the file you send them to their hard drive. THEN
if they double-click it, all should work properly.

But the base problem is that they have stuffed up their email settings and
they need to fix them.

Hope this helps

..and neither am I!

I installed Office 2008 for Mac last Friday. None of my clients can open
documents created in Word 2008 with the .docx suffix. Re-saving the documents
to 2004/2007 (eg the .doc suffix) makes absolutely no difference. I am having
to send out PDFs while I fix this. What am I doing wrong - or is it an early
problem that Microsoft will fix?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]