My emailed Word documents can't be read

[Cindy]

I am on a MAC and running OS9. I use Microsoft Outlook 2001 and Word
98. I am the only MAC in a PC world at my company. Recently the Word
documents I am sending to some people cannot be read or opened. Others
do not have a problem. The IT guys said it might be because their
systems have been updated. Would this be the case? Do I need to update
my system in some way? Thank you.

 

[Corentin Cras-Méneur [MVP]]

Hi Cindy,

I am on a MAC and running OS9. I use Microsoft Outlook 2001 and Word
98. I am the only MAC in a PC world at my company. Recently the Word
documents I am sending to some people cannot be read or opened. Others
do not have a problem. The IT guys said it might be because their
systems have been updated. Would this be the case? Do I need to update
my system in some way? Thank you.

The only thing you should do is make sure the files you send have the proper
extensions. Simply add .doc at the end of your documents. The people you sent
the files to can also add this extension directly from their PC as well.
Without this extension, Windows simnply doesn't know what application to use
to open the files.


Corentin

 

[John McGhie [MVP - Word]]

Hi Cindy:

I think Corentin is right and so is your IT guy. Outlook on the PC was
recently updated to forbid the opening of a whole lot of "suspicious" file
types.

Tell your users to save the document you send them to their hard drive, then
use File>Open from the Word File Menu to open them. When they try this, the
computer should tell them what is wrong:

* If you do not have a ".doc" extension on your files, Outlook may prompt
the user that it cannot save or access the file.

* If you do have a ".doc" extension, Outlook may prompt the user for an
action.

Your IT guy can make a change to the Windows Registry to overcome both
problems.

* Your Mac may have picked up a virus. If so, the Mac antivirus scanner
may not have picked it up, but the PC's antivirus may be preventing the PC
user from opening any files from you.

* A later revision to Windows prevented users from opening ANY attachments
from within Outlook. They now ALL must be saved to disk first. Users who
are used to double-clicking files from within their email are having
problems getting used to the new way of doing things.

Hope this helps


This responds to article <[email protected]>,

I am on a MAC and running OS9. I use Microsoft Outlook 2001 and Word
98. I am the only MAC in a PC world at my company. Recently the Word
documents I am sending to some people cannot be read or opened. Others
do not have a problem. The IT guys said it might be because their
systems have been updated. Would this be the case? Do I need to update
my system in some way? Thank you.

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]

 

[Cindy]

Thank You! The .doc extension seems to have worked so far. I really
appreciate the help!!