When i create a new user it still will not work.??
do i need to uninstall office?
Just to be sure. A User is created in System Preferences. Often the terms
Identity for Entourage gets mixed up with a User in the Finder.
If Office does not work in a new User, then it's your base system files. We
can start with the easiest methods.
1) Try applying the latest Apple combo (see links below).
1A) I would test Office before removing and re-installing Office
2) IF that does not work...do an "Archive & Install" of the OS
3) If that does not work, you will need to do an "Erase & Install".
INSTALL OFFICE BASICS:
If you need to re-install Office follow these steps
1) Use "Remove Office"
2) Install Office from CD
3) restart IMPORTANT
4) Download and install updater 12.0.1
5) Restart IMPORTANT
6) Test
Combo Updater Basics:
You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.
==================================================
Leopard:
Mac OS X 10.5.2 Combo Update (This update delivers several improvements for
both PowerPC- and Intel-based Macs )
<
http://www.apple.com/support/downloads/macosx1052comboupdate.html>
Tiger:
Mac OS X 10.4.11 Combo Update (PPC)
<
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>
Mac OS X 10.4.11 Combo Update (Intel)
<
http://www.apple.com/support/downloads/macosx10411updateintel.html>
==================================================
Archive and Install Basics
1) Insert the Mac OS X Install Disc and double-click the Install Mac OS X
icon.
2) Follow the onscreen instructions. In the pane where you select the
destination disk, select your current Mac OS X disk (in most cases, it will
be the only one available).
3) Click Options. If you want to save your existing files, users, and
network settings, select ³Archive and Install,² and then select ³Preserve
Users and Network Settings.² If you want to erase everything on your
computer and reinstall Mac OS X, select ³Erase and Install.² You can¹t
recover erased data.
4) Click Continue.
5) Click Customize to select which parts of Mac OS X you¹d like to install,
or click Install to perform a basic installation (recommended).
Once the install has finished, your system will be at whatever level the
disk you have is. So if your Install DVD/CD disk is 10.5.0, that's what
version of OS will be on your Mac. You will need to download the appropriate
Combo Updater from Apple's site to restore the system to a higher version.
After you run the combo, allow Software Update to download and install any
additional updates.
==================================================
"Erase & Install"
Wipes your drive and requires everything to be re-installed. Search Apple
Help for "install" you will see support articles at the bottom. Read "Mac OS
X 10.5 Leopard: Information to collect before an Erase and Install"
