My Microsoft Word won't work!

[Confused_Emily]

I'm a writer, and I use Microsoft Word to work on my stories and my novel, etc... Well, the other day, I tried to open Microsoft Word to work on some stuff, and it said that the program performed an illegal action and would be shut down, so I clicked on "Details" and it read

"WINWORD caused an invalid page fault i
module WINWORD.EXE at 016f:303e4fbd
Registers
EAX=00000034 CS=016f EIP=303e4fbd EFLGS=0001020
EBX=01c442e0 SS=0177 ESP=0062e4ac EBP=0062e4c
ECX=006a3cc0 DS=0177 ESI=0062e4e8 FS=4ed
EDX=00000003 ES=0177 EDI=0062e504 GS=000
Bytes at CS:EIP
8b 08 83 79 14 00 0f 85 f2 ae e4 ff 6a 00 50 e8
Stack dump
00690350 0062e4e8 00000002 0062e520 00000000 0062e540 303192ad 0062e4e8 0062e540 303192ee 0062e504 01c442e0 00000000 006f3b58 006f3ad0 30267290

Could someone explain this to me? And how do I fix it?

 

[Guest]

Most likely your normal.dot is corrupted. If the behavior
is still occurring try this:

Because there are several versions of Microsoft Windows,
the following steps may be different on your computer. If
they are, see your product documentation to complete these
steps.

Click Start, point to Find, and then click Files or
Folders.
In the Named box, type Normal.dot, and then click Find Now.
When the search process is complete, right-click
Normal.dot, and then click Rename.
Type Normal.old, and then press ENTER.

If you receive the following message, click Yes:

If you change a file name extension, the file may become
unusable.
Are you sure you want to change it?

Click Start, point to Accessories, point to System Tools,
and then click Disk Cleanup.
In the Select Drive dialog box, click C:, and then click
OK.
In the Files to delete box, click to select the Temporary
Files check box, and then click OK.
When the clean-up process is completed, start Microsoft
Word.

-----Original Message-----
I'm a writer, and I use Microsoft Word to work on my

stories and my novel, etc... Well, the other day, I tried
to open Microsoft Word to work on some stuff, and it said
that the program performed an illegal action and would be
shut down, so I clicked on "Details" and it read:

"WINWORD caused an invalid page fault in
module WINWORD.EXE at 016f:303e4fbd.
Registers:
EAX=00000034 CS=016f EIP=303e4fbd EFLGS=00010206
EBX=01c442e0 SS=0177 ESP=0062e4ac EBP=0062e4cc
ECX=006a3cc0 DS=0177 ESI=0062e4e8 FS=4edf
EDX=00000003 ES=0177 EDI=0062e504 GS=0000
Bytes at CS:EIP:
8b 08 83 79 14 00 0f 85 f2 ae e4 ff 6a 00 50 e8
Stack dump:
00690350 0062e4e8 00000002 0062e520 00000000 0062e540

303192ad 0062e4e8 0062e540 303192ee 0062e504 01c442e0
00000000 006f3b58 006f3ad0 30267290"

 

[Charles Kenyon]

See <URL: http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm>.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

I'm a writer, and I use Microsoft Word to work on my stories and my novel,

etc... Well, the other day, I tried to open Microsoft Word to work on some
stuff, and it said that the program performed an illegal action and would be
shut down, so I clicked on "Details" and it read:

"WINWORD caused an invalid page fault in
module WINWORD.EXE at 016f:303e4fbd.
Registers:
EAX=00000034 CS=016f EIP=303e4fbd EFLGS=00010206
EBX=01c442e0 SS=0177 ESP=0062e4ac EBP=0062e4cc
ECX=006a3cc0 DS=0177 ESI=0062e4e8 FS=4edf
EDX=00000003 ES=0177 EDI=0062e504 GS=0000
Bytes at CS:EIP:
8b 08 83 79 14 00 0f 85 f2 ae e4 ff 6a 00 50 e8
Stack dump:
00690350 0062e4e8 00000002 0062e520 00000000 0062e540 303192ad 0062e4e8

0062e540 303192ee 0062e504 01c442e0 00000000 006f3b58 006f3ad0 30267290"

 

[Confused_Emily]

THANK YOU SO MUCH!!!!!!!!!!!!!! It works now! You're wonderful and excellent and every other positive word in the dictionary, LOL.

Thank you veeeeeery much
Sincerely
~A Happy Write
AKA Confused Emily