My unwanted email messages can't be deleted

[Cheyenne]

I just got a new laptop and when I try to delete my email messages, they show
a line thru the middle, but they won't go away.

Also, there are many messages in my new email that have been deleted long
ago from my desktop.

What to do? Thanks so much.

 

[Gordon]

I just got a new laptop and when I try to delete my email messages, they
show
a line thru the middle, but they won't go away.

Also, there are many messages in my new email that have been deleted long
ago from my desktop.

What to do? Thanks so much.

I bet your email account is set up as IMAP. That's normal behaviour for
IMAP. The messages are MARKED for deletion, you have to complete the process
by purging. Tools-Send and Receive-Process All Marked Headers.

 

[Brian Tillman [MVP - Outlook]]

I bet your email account is set up as IMAP. That's normal behaviour for
IMAP. The messages are MARKED for deletion, you have to complete the
process by purging. Tools-Send and Receive-Process All Marked Headers.

For me, Edit>Purge Deleted Messages performs the removal. Are you sure what
you describe works that way? I'm under the impression that what you
describe is for synching the bodies of messages whose headers had been
previously obtained.

 

[Gordon]

For me, Edit>Purge Deleted Messages performs the removal. Are you sure
what you describe works that way? I'm under the impression that what you
describe is for synching the bodies of messages whose headers had been
previously obtained.

I /think/ that both work, as I understand that the strike-through messages
are marked for deletion and so come under "Marked Headers". I may be totally
wrong, as it's a long time since I have used IMAP!