My Word 2003 will neither Save nor Save As.

[sapid]

My Word 2003 will neither Save nor Save As. I have tried playing with
options. I have also reloaded an earlier version of the registry. Every so
often Word asks to save a new version of Normal. Is this related? I do not
save the new version as I was not updating that feature on purpose. Are
there regitry entries that I might update to addres these issues? Is there
an easy way to return all Office registry entries to some sort of default?
Are preferences stored anywhere else I might look? Thanks for any ideas you
have. It is most inconvenient to not be able to save!

 

[Anne Troy]

Try Word troubleshooting:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
************
Anne Troy
VBA Project Manager
www.OfficeArticles.com

 

[sapid]

Deleting normal.dot worked for a week. I just completely reinstalled Office
2003 after renaming both VBA and Office in the registry as recommended in
Word Troubleshooting. I followed that docuement to its end. Word still
will not Save or Save As. Is there another registry entry I should rename
then reinstall? What about MathType 5- a superset of equation writer? Any
known conflicts? It causes no trouble on my laptop. PDF Converter still
converts files when I ask Word to open a pdf file. I also have TITools from
Texas Instruments installed. It was installed long before this problem
surfaced. I think that's it for 3rd party software. I am using Windows XP
upgraded long ago from XP Home.

 

[Suzanne S. Barnhill]

This particular problem is most often caused by the Office Plug-in in Norton
AntiVirus, which should be disabled.

 

[sapid]

I disabled the Office Plug-in (Norton Systemworks Premier 2006), rebooted,
then opened a file in Word. The problem still exists. Should I remove
Office, then reinstall Office again? Detect and Repair?

 

[Suzanne S. Barnhill]

I'd start with Detect and Repair. Reinstalling Word/Office rarely helps
because it doesn't overwrite Normal.dot, the Registry, or add-ins, which are
the most common sources of problems. Beyond that, I would suggest that you
look to see if there is a macro called FileSave or FileSaveAs that is
intercepting the built-in commands. Also, I assume that this is not a trial
version that has expired and that you have activated the product?

 

[sapid]

I have done that twice earlier but nothing changed. I looked at my macros
and found nothing entitled Save, SaveAs, FileSave or FileSaveAs. The version
of Office I am using has been on my machine for roughly two years or so -
maybe a little less. It is a fully purchased and, I assume, registered copy.
I think I recall activating the program as I do that for all products that
require it. The saving problem started occurring at the end of October/early
November so the program had been installed for a long time. Before I
reinstalled Office, I renamed the Offfice and VBA registry entries and
removed all templates. I find it interesting that these renamed entries are
no longer in the Registry. I followed all the suggestions in the
Troubleshooting Word document referenced in the first MS reply to my original
post. As far as I remember, the addins I am using have been there much
longer than the problem so may not be a problem but who knows. Thank you so
much for workiing on New Year's Eve and for providing such prompt responses
to my postings.

 

[sapid]

The first sentence of my previous reply is a bit unclear. I have now run
Detect and Repair three times - twice before the latest MS response then once
more since the latest MS response. I still cannot save in Word. I apologize
for the muddiness. This problem is really getting to me. It shuts down my
productivity.