Names appearing with unwanted single quotes

[John]

I’ve encountered a Microsoft Outlook 2003 problem that has me stumped. Names
from my Contacts folder in Outlook are beginning to appear surrounded by
single quotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in the
"To", " Cc", etc., fields, names and addresses that appear with quotes, even
though right, are not sent. I did not prepare names with quotes, but they
are now presenting with them. What is happening? Do you have any ideas or
suggestions? I would appreciate any assistance you could offer. Thanks...

 

[Russ Valentine [MVP-Outlook]]

Appearing where? What has convinced you the quotes are the problem? Provide
clear detail.

 

[Brian Tillman]

I’ve encountered a Microsoft Outlook 2003 problem that has me
stumped. Names from my Contacts folder in Outlook are beginning to
appear surrounded by single quotes; I don't know why. For example:
'John Smith' <[email protected]>

That's a perfectly legitimate mail address. Characters enclosed in
apostrophes are considered to be the same as a space character. They're
ignored.

The problem is , when I prepare an e-mail and have a name placed in
the "To", " Cc", etc., fields, names and addresses that appear with
quotes, even though right, are not sent. I did not prepare names
with quotes, but they are now presenting with them. What is
happening?

Have you stored these addresses as contacts? If so, when you open the
contact record, where do the apostrophes appear?

 

[Jon Young]

I have a related issue. My emails are sent successfully irrespective of the
single quotation marks, but when I group my Sent Items folder by the "To"
field, I am frustrated because Outlook 2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way to
prevent this variation? And, is there a way to merge past received or sent
emails from then same contact but with the address variation as above under a
single contact name format?

Appearing where? What has convinced you the quotes are the problem? Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]

I've encountered a Microsoft Outlook 2003 problem that has me stumped.
Names
from my Contacts folder in Outlook are beginning to appear surrounded by
single quotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in the
"To", " Cc", etc., fields, names and addresses that appear with quotes,
even
though right, are not sent. I did not prepare names with quotes, but
they
are now presenting with them. What is happening? Do you have any ideas or
suggestions? I would appreciate any assistance you could offer. Thanks...

 

[Jon Young]

One other observation in Outlook 2003 and Exchange 2000. While typing the
start of what I recall is my recipient's email address into the "To" field,
the email address is auto-compeleted without single quotation marks, for
example: (e-mail address removed). But, after sending the email, the email in the
Sent Items folder is listed as being sent to '(e-mail address removed)'. However,
if I select John Smith from the Outlook Address Book Contact folder by
clicking the "To" button, then I get the value from the contact's "Display
As" field, for example: John Smith ([email protected]). To repeat my
question slightly differently, can I delete the incorrect cache of names
somehow, and what can I do to fuse prior emails under the same contact?

I have a related issue. My emails are sent successfully irrespective of the
single quotation marks, but when I group my Sent Items folder by the "To"
field, I am frustrated because Outlook 2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way to
prevent this variation? And, is there a way to merge past received or sent
emails from then same contact but with the address variation as above under a
single contact name format?

Appearing where? What has convinced you the quotes are the problem? Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]

I've encountered a Microsoft Outlook 2003 problem that has me stumped.
Names
from my Contacts folder in Outlook are beginning to appear surrounded by
single quotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in the
"To", " Cc", etc., fields, names and addresses that appear with quotes,
even
though right, are not sent. I did not prepare names with quotes, but
they
are now presenting with them. What is happening? Do you have any ideas or
suggestions? I would appreciate any assistance you could offer. Thanks...

 

[Russ Valentine [MVP-Outlook]]

I doubt this is related. How the To: field is populated depends on how you
selected the recipient.
--
Russ Valentine
[MVP-Outlook]

I have a related issue. My emails are sent successfully irrespective of
the
single quotation marks, but when I group my Sent Items folder by the "To"
field, I am frustrated because Outlook 2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way to
prevent this variation? And, is there a way to merge past received or
sent
emails from then same contact but with the address variation as above
under a
single contact name format?

Appearing where? What has convinced you the quotes are the problem?
Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]

I've encountered a Microsoft Outlook 2003 problem that has me stumped.
Names
from my Contacts folder in Outlook are beginning to appear surrounded
by
single quotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in
the
"To", " Cc", etc., fields, names and addresses that appear with quotes,
even
though right, are not sent. I did not prepare names with quotes, but
they
are now presenting with them. What is happening? Do you have any ideas
or
suggestions? I would appreciate any assistance you could offer.
Thanks...

 

[Russ Valentine [MVP-Outlook]]

You can delete the entries in the autocompletion cache if you think it will
help with something. I don't see what it will do for you. Remove individual
addresses from the autocompletion cache by highlighting the entry when
presented in the suggested names list (use your arrow key to migrate to the
entry) and then hitting your Delete key before you tab out of the field.
To clear the entire cache, follow the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623

--
Russ Valentine
[MVP-Outlook]

One other observation in Outlook 2003 and Exchange 2000. While typing the
start of what I recall is my recipient's email address into the "To"
field,
the email address is auto-compeleted without single quotation marks, for
example: (e-mail address removed). But, after sending the email, the email in
the
Sent Items folder is listed as being sent to '(e-mail address removed)'.
However,
if I select John Smith from the Outlook Address Book Contact folder by
clicking the "To" button, then I get the value from the contact's "Display
As" field, for example: John Smith ([email protected]). To repeat my
question slightly differently, can I delete the incorrect cache of names
somehow, and what can I do to fuse prior emails under the same contact?

I have a related issue. My emails are sent successfully irrespective of
the
single quotation marks, but when I group my Sent Items folder by the "To"
field, I am frustrated because Outlook 2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way to
prevent this variation? And, is there a way to merge past received or
sent
emails from then same contact but with the address variation as above
under a
single contact name format?

Appearing where? What has convinced you the quotes are the problem?
Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]
I've encountered a Microsoft Outlook 2003 problem that has me
stumped.
Names
from my Contacts folder in Outlook are beginning to appear surrounded
by
single quotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in
the
"To", " Cc", etc., fields, names and addresses that appear with
quotes,
even
though right, are not sent. I did not prepare names with quotes,
but
they
are now presenting with them. What is happening? Do you have any
ideas or
suggestions? I would appreciate any assistance you could offer.
Thanks...

 

[Deniz]

Actually, there is a chance that single quotes are causing problems
with some mail servers. I was searching for a solution and that's how
I found this discussion.

When I asked our email support team why we receive bounces for legit
email addresses (sent from Outlook), the reason was the email
addresses with quotes that weren't stripped by the mail server
therefore causing an invalid domain name for the destination server.
Their KB item http://help.maximumasp.com/SmarterTicket/Customer/KBArticle.aspx?articleid=1072

Symptoms are exactly the same as described here, but I need to confirm
and isolate the problem by doing some more test (letting Outlook auto-
complete, typing the address, replying, adding multiple recipients
etc.)

I assume there are no settings for usage of single quotes in Outlook
2002?

Deniz

I doubt this is related. How the To: field is populated depends on how you
selected the recipient.
--
Russ Valentine

I have a related issue. My emails are sent successfully irrespective of
the
single quotation marks, but when I group my Sent Items folder by the "To"
field, I am frustrated becauseOutlook2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way to
prevent this variation? And, is there a way to merge past received or
sent
emails from then same contact but with the address variation as above
under a
single contact name format?

Appearing where? What has convinced you thequotesare the problem?
Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]
I've encountered a MicrosoftOutlook2003 problem that has me stumped.
Names
from my Contacts folder inOutlookare beginning to appear surrounded
by
singlequotes; I don't know why. For example: 'John Smith'
<[email protected]>
The problem is , when I prepare an e-mail and have a name placed in
the
"To", " Cc", etc., fields, names and addresses that appear withquotes,
even
though right, are not sent. I did not prepare names withquotes, but
they
are now presenting with them. What is happening? Do you have any ideas
or
suggestions? I would appreciate any assistance you could offer.
Thanks...

 

[Russ Valentine [MVP-Outlook]]

There is no such setting that I am aware of in Outlook.
--
Russ Valentine
[MVP-Outlook]

Actually, there is a chance that single quotes are causing problems
with some mail servers. I was searching for a solution and that's how
I found this discussion.

When I asked our email support team why we receive bounces for legit
email addresses (sent from Outlook), the reason was the email
addresses with quotes that weren't stripped by the mail server
therefore causing an invalid domain name for the destination server.
Their KB item
http://help.maximumasp.com/SmarterTicket/Customer/KBArticle.aspx?articleid=1072

Symptoms are exactly the same as described here, but I need to confirm
and isolate the problem by doing some more test (letting Outlook auto-
complete, typing the address, replying, adding multiple recipients
etc.)

I assume there are no settings for usage of single quotes in Outlook
2002?

Deniz

I doubt this is related. How the To: field is populated depends on how
you
selected the recipient.
--
Russ Valentine
message

I have a related issue. My emails are sent successfully irrespective of
the
single quotation marks, but when I group my Sent Items folder by the
"To"
field, I am frustrated becauseOutlook2003 will group differently:

'John Smith'
John Smith
Smith, John
'Smith, John'

I would like all emails to John Smith under one group. Is there a way
to
prevent this variation? And, is there a way to merge past received or
sent
emails from then same contact but with the address variation as above
under a
single contact name format?

"Russ Valentine [MVP-Outlook]" wrote:

Appearing where? What has convinced you thequotesare the problem?
Provide
clear detail.
--
Russ Valentine
[MVP-Outlook]
I've encountered a MicrosoftOutlook2003 problem that has me stumped.
Names
from my Contacts folder inOutlookare beginning to appear surrounded
by
singlequotes; I don't know why. For example: 'John Smith'
<[email protected]>

The problem is , when I prepare an e-mail and have a name placed in
the
"To", " Cc", etc., fields, names and addresses that appear
withquotes,
even
though right, are not sent. I did not prepare names withquotes,
but
they
are now presenting with them. What is happening? Do you have any
ideas
or
suggestions? I would appreciate any assistance you could offer.
Thanks...