NEED HELP ASAP!

[maricusitin]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) I was working on a Powerpoint presentation and lost all my files when I tried to save it. HELP! It does not even recover the file! Everytime I save it, it shuts down the software and asks me to reopen it. When I reopen it, my file is gone and was not even recovered. I reinstalled it twice already, to no avail. I called Applecare and they told me it is a Microsoft issues. Called Microsoft and they are not open. I need to do this presentation ASAP. Please help if you can... I greatly appreciate it.

 

[Jim Gordon Mac MVP]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) I was
working on a Powerpoint presentation and lost all my files when I tried
to save it. HELP! It does not even recover the file! Everytime I save
it, it shuts down the software and asks me to reopen it. When I reopen
it, my file is gone and was not even recovered. I reinstalled it twice
already, to no avail. I called Applecare and they told me it is a
Microsoft issues. Called Microsoft and they are not open. I need to do
this presentation ASAP. Please help if you can... I greatly appreciate it.

There is an excellent set of steps to follow here:
http://word.mvps.org/mac/Diagnose.html

-Jim

 

[maricusitin]

Hi
Thank you for your anticipated help. When I clicked on your link, it took me to a solution for Word. My problem, however, is for Powerpoint. Do they have a similar solution for Powerpoint?

> > Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) I was
> > working on a Powerpoint presentation and lost all my files when I tried
> > to save it. HELP! It does not even recover the file! Everytime I save
> > it, it shuts down the software and asks me to reopen it. When I reopen
> > it, my file is gone and was not even recovered. I reinstalled it twice
> > already, to no avail. I called Applecare and they told me it is a
> > Microsoft issues. Called Microsoft and they are not open. I need to do
> > this presentation ASAP. Please help if you can... I greatly appreciate it.

>
> There is an excellent set of steps to follow here:
> http://word.mvps.org/mac/Diagnose.html
>
> -Jim
>
> --
> Jim Gordon
> Mac MVP
> Co-author of Office 2008 for Mac All-in-One For Dummies
> http://tinyurl.com/Office-2008-for-Dummies
>

 

[Jim Gordon Mac MVP]

Hi
Thank you for your anticipated help. When I clicked on your link, it
took me to a solution for Word. My problem, however, is for Powerpoint.
Do they have a similar solution for Powerpoint?

Hi,

The information on the page under the heading Diagnose Your Problem
applies to all Office applications. The steps I would recommend are:

1. Use Disk Utility to repair permissions.
2. Use Disk Utility to verify the startup volume
3. Remove corrupt fonts
4. Resolve duplicate fonts
5. Start the application from the dock while holding down the shift key
6. If you get the application to open, use Help > Check for Updates.
Install all updates
7. Install any updates waiting for you under the Apple menu > Software
Update

-Jim

 

[maricusitin]

Thank you for your help. I decided to remove the application and reinstall it and it is now working fine. Do you think I still need to do the repair permissions in the disk utility?

Also should I be doing any kinds of these steps to maintenance the computer?

Thanks

> > Hi
> > Thank you for your anticipated help. When I clicked on your link, it
> > took me to a solution for Word. My problem, however, is for Powerpoint.
> > Do they have a similar solution for Powerpoint?
> >

> > > (e-mail address removed) wrote:
> > > > Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) I was
> > > > working on a Powerpoint presentation and lost all my files when I > > tried
> > > > to save it. HELP! It does not even recover the file! Everytime I save
> > > > it, it shuts down the software and asks me to reopen it. When I reopen
> > > > it, my file is gone and was not even recovered. I reinstalled it twice
> > > > already, to no avail. I called Applecare and they told me it is a
> > > > Microsoft issues. Called Microsoft and they are not open. I need to do
> > > > this presentation ASAP. Please help if you can... I greatly > > appreciate it.
> > >
> > > There is an excellent set of steps to follow here:
> > > http://word.mvps.org/mac/Diagnose.html
> > >
> > > -Jim
> > >
> > > --
> > > Jim Gordon
> > > Mac MVP
> > > Co-author of Office 2008 for Mac All-in-One For Dummies
> > > http://tinyurl.com/Office-2008-for-Dummies
> > >

>
>
> Hi,
>
> The information on the page under the heading Diagnose Your Problem
> applies to all Office applications. The steps I would recommend are:
>
> 1. Use Disk Utility to repair permissions.
> 2. Use Disk Utility to verify the startup volume
> 3. Remove corrupt fonts
> 4. Resolve duplicate fonts
> 5. Start the application from the dock while holding down the shift key
> 6. If you get the application to open, use Help > Check for Updates.
> Install all updates
> 7. Install any updates waiting for you under the Apple menu > Software
> Update
>
> -Jim
>
> --
> Jim Gordon
> Mac MVP
> Co-author of Office 2008 for Mac All-in-One For Dummies
> http://tinyurl.com/Office-2008-for-Dummies
>