Need Help! BCM still indicates SP2 after downloading SP3 update

[jjclark]

I recently had to perform a clean install of XP. I installed Outlook BCM
2003 and downloaded all the updates and service packs. The help menu
indicated that I had SP3 for BCM. I had some issues with XP and Outlook and
stated over with a clean install due to registry error. Now after installing
all the updates and service packs for BCM, the help menu indicates that I
have BCM SP2. I downloaded and installed SP3 and received notification that
update was successfully applied. I have repeatly reinstalled BCM and get
same results.

How do I know if the update was successfully applied? Is there an issue
with BCM SP3? Any information would be greatly appreciated.

 

[Monica Tsang (MSFT)]

Hi

You can verify whether SP3 got installed properly by doing the following:
1. Click on the Help menu > About BCM
2. If the version is 2.0.5324.0, then SP3 has been installed. Otherwise it
will reflect SP2 which is 2.0.4813.0

Thanks
Monica Tsang [MSFT]

 

[John Huang [MSFT]]

Yes, Monica is correct here. Unfortunately we missed that one spot when we
shipped BCM 2003 SP3. Functionality-wise it is a fully functional SP3
product.

--
John Huang [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi

You can verify whether SP3 got installed properly by doing the following:
1. Click on the Help menu > About BCM
2. If the version is 2.0.5324.0, then SP3 has been installed. Otherwise it
will reflect SP2 which is 2.0.4813.0

Thanks
Monica Tsang [MSFT]

I recently had to perform a clean install of XP. I installed Outlook BCM
2003 and downloaded all the updates and service packs. The help menu
indicated that I had SP3 for BCM. I had some issues with XP and Outlook and
stated over with a clean install due to registry error. Now after installing
all the updates and service packs for BCM, the help menu indicates that I
have BCM SP2. I downloaded and installed SP3 and received notification that
update was successfully applied. I have repeatly reinstalled BCM and get
same results.

How do I know if the update was successfully applied? Is there an issue
with BCM SP3? Any information would be greatly appreciated.

 

[jjclark]

I have confirmed that I have version 2.00.5324.0. Thank you both for the info.

Yes, Monica is correct here. Unfortunately we missed that one spot when we
shipped BCM 2003 SP3. Functionality-wise it is a fully functional SP3
product.

--
John Huang [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi

You can verify whether SP3 got installed properly by doing the following:
1. Click on the Help menu > About BCM
2. If the version is 2.0.5324.0, then SP3 has been installed. Otherwise it
will reflect SP2 which is 2.0.4813.0

Thanks
Monica Tsang [MSFT]

I recently had to perform a clean install of XP. I installed Outlook BCM
2003 and downloaded all the updates and service packs. The help menu
indicated that I had SP3 for BCM. I had some issues with XP and Outlook and
stated over with a clean install due to registry error. Now after installing
all the updates and service packs for BCM, the help menu indicates that I
have BCM SP2. I downloaded and installed SP3 and received notification that
update was successfully applied. I have repeatly reinstalled BCM and get
same results.

How do I know if the update was successfully applied? Is there an issue
with BCM SP3? Any information would be greatly appreciated.