Need help troubleshooting an Entourage issue

[athleticsfan4life]

Hi,

I'm trying to help a non-technical friend of mine determine the root
cause of an issue INVOLVING Entourage, but it's not the main
application in the scenario. More than anything, I'm really just
looking suggestions of things I haven't considered already. So, here
goes:

We're using 10.4.3 with Entourage 2004 11.2.1. The problem is with
using Backup 3.0.1, the application included with .Mac to backup the
Microsoft User Data folder from ~/Documents. I can backup the folder to

CD/DVD without issue, but when I try to backup to my iDisk, Backup
gives me a -54 error while trying to backup the Entourage Database
file. I've now noticed that I DON'T get this error when I restart the
computer, then immediately run a backup without launching Entourage
first. As soon as I launch Entourage, even if I quit Entourage first, I

get that error again.

Now, I was able to setup a new identity and pulled the old one out of
the MUD folder and tried the same test, but then the error didn't
occur, but if Entourage is open and actively downloading mail or
otherwise updating the Database file, the error returns. So, from this
I'm guessing that there's a problem where there's some process that's
keeping the Entourage Database file open even after the application has

been quit. So, my ultimate question is, what can cause this? Are there
apps that anyone knows of that will do this? Any help or off the wall
suggestions are appreciated. Thanks!

 

[Diane Ross]

I'm trying to help a non-technical friend of mine determine the root
cause of an issue INVOLVING Entourage, but it's not the main
application in the scenario. More than anything, I'm really just
looking suggestions of things I haven't considered already. So, here
goes:

We're using 10.4.3 with Entourage 2004 11.2.1. The problem is with
using Backup 3.0.1, the application included with .Mac to backup the
Microsoft User Data folder from ~/Documents. I can backup the folder to

CD/DVD without issue, but when I try to backup to my iDisk, Backup
gives me a -54 error while trying to backup the Entourage Database
file. I've now noticed that I DON'T get this error when I restart the
computer, then immediately run a backup without launching Entourage
first. As soon as I launch Entourage, even if I quit Entourage first, I

get that error again.

Now, I was able to setup a new identity and pulled the old one out of
the MUD folder and tried the same test, but then the error didn't
occur, but if Entourage is open and actively downloading mail or
otherwise updating the Database file, the error returns. So, from this
I'm guessing that there's a problem where there's some process that's
keeping the Entourage Database file open even after the application has

been quit. So, my ultimate question is, what can cause this? Are there
apps that anyone knows of that will do this? Any help or off the wall
suggestions are appreciated. Thanks!

Try quitting Office Notifications. Office Notifications is running whenever
your computer is running, even if you are not using any Office programs.

Direction can be found here:

<http://www.entourage.mvps.org/glossary/notifications.html>