need help with outlook 2003 send and receive function

[Dave G]

I just got a new laptop with Vista Home basic preloaded. I installed office
pro 2003 and am now having problems with outlook. When I start my computer
up and run outlook, it sends and receives fine. however, over time (which
varies) I'll click the send / receive button and nothing will happen. It
will neither send nor receive. If I go ahead and restart the computer,
outlook will work fine, but within time it will do the same thing when I
click the send/receive button...nothing. I've added Office's SP3 but still
run into the same problem. What's even more challenging is that there's no
error message. It simply won't send or receive.

Any advice would be appreciated.

Thanks.

 

[Diane Poremsky [MVP]]

how frequently are you hitting the button or have it configured for
auto-checks? If you do it too often, you can cause mapi to hang. Keep at
least 8 -10 min between checks for best results.



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Dave G]

Hi Diane - I do hit the send/receive button frequently. I'll try spacing it
out like you suggested and I'll let you know how things go.

Thanks for replying so soon.

 

[DG]

I think I found the problem. When I sync my Moto Q9m phone with my laptop
via the verizon software that came with the phone, that's when I begin to
have problems with the send/receive function in Outlook.

I'll post the problem on Verizon's website and see if they have any
suggestions. At the same time, have you heard about this issue with possibly
the phone's software compatibility with Vista?

Thanks again.