Need Help with Word Crashing

[razor]

Hello--

I am the IT guy at our company and the client with this problem is also me.
I will paste the two event logs below my message that I get. Neither have any
additional information when I click on the supplied links.

The symptoms are that when I open Word, it takes a very long time. I then
get the pop up of "MS Office Word Encountered a Problem and Needs to Close..."

When I finally get Word to open, it takes an extremely long time to close,
and many times, I will get the same above crash message.

I've done a Detect and Repair. Then I did a Detect and Repair with the
original installation CD. I then completely uninstalled MS Office, rebooted,
and reinstalled it.

After that did not work, I completely reformatted my hard drive and rebuilt
my system. When I restored my backup, it brought the problem back too.

System is running on Windows XP Pro with SP2. Plenty of RAM, fast HT P4
processor, lots of HD space, etc.

Office is 2003 Standard from a volume license our company owns.

Any help would greatly be appreciated!

Stephen
____________________________________________________________________
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 4/6/2006
Time: 9:49:28 AM
User: N/A
Computer: STEPHENS
Description:
Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
faulting module winword.exe, version 11.0.6568.0, stamp 42e178a5, debug? 0,
fault address 0x000c2a20.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 36 00 38 00 2e 00 30 00 6.8...0.
0058: 20 00 34 00 32 00 65 00 .4.2.e.
0060: 31 00 37 00 38 00 61 00 1.7.8.a.
0068: 35 00 20 00 69 00 6e 00 5. .i.n.
0070: 20 00 77 00 69 00 6e 00 .w.i.n.
0078: 77 00 6f 00 72 00 64 00 w.o.r.d.
0080: 2e 00 65 00 78 00 65 00 ..e.x.e.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 36 00 35 00 0...6.5.
0098: 36 00 38 00 2e 00 30 00 6.8...0.
00a0: 20 00 34 00 32 00 65 00 .4.2.e.
00a8: 31 00 37 00 38 00 61 00 1.7.8.a.
00b0: 35 00 20 00 66 00 44 00 5. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 63 00 32 00 61 00 32 00 c.2.a.2.
00e8: 30 00 0d 00 0a 00 0.....


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/6/2006
Time: 8:39:37 AM
User: N/A
Computer: STEPHENS
Description:
Hanging application WINWORD.EXE, version 11.0.6568.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 36 35 36 38 2e .0.6568.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

 

[Suzanne S. Barnhill]

You might try working your way through
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Joaquimalberto]

Suzanne S. Barnhill escreveu:

You might try working your way through
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[razor]

Sorry, I'm just reading this now--for some reason I didn't get the
notification that you replied. I'll check out the article.

thank you,


sd

 

[razor]

Ah, get this. I don't have a normal.dot template. I was following the article
you gave me, and it sid to make sure I only have one, etc. I searched my
entire hard drive and there are none.

What can/should I do?

sd

 

[Charles Kenyon]

You almost certainly do have a normal.dot template. It is considered a
hidden system file and can be hard to find.
http://word.mvps.org/faqs/apperrors/BlankDocNotBlank.htm gives directions on
finding normal.dot.

If you do not have a normal.dot, then it is not the source of your problems.
Look into the other possibilities.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[razor]

lol--OK, I'll follow this article and see what is up.

sd

 

[razor]

Charles--

I unhid my folders in the view and searched my entire hard drive. There is
no file named normal.dot. I then did a wildcard search for all .dot files,
and they were displayed, but there was no normal.dot file.

What should I do?

sd

 

[razor]

PS. I also did a search for just "normal" with no file extension and nothing
came up.

sd

 

[Charles Kenyon]

Charles--

I unhid my folders in the view and searched my entire hard drive. There is
no file named normal.dot. I then did a wildcard search for all .dot files,
and they were displayed, but there was no normal.dot file.

What should I do?

sd