Need Suggestions on How to Resolve an RTF Issue with Word 2003

[Ben]

I contacted Microsoft about the following issue, but was told they do not
have a Support Team ready for Word 2003. They advised me to post to the
newsgroups, which I did as follows:


I just upgraded from Office XP to Office 2003 and noticed
that I cannot save new RTF files to our network drive as well as I cannot
open existing RTF files from our network drive. The DOC files open and save
fine, and the RTF files work correctly if on my local C drive.

Our network is Novell 3.12.

The message from Word is: Word cannot open the document: user does not have
access
privileges


However, there has been no suggestions on the issue and Microsoft still
tells me they cannot offer support. Any suggestions on how I could attempt a
resolution?

Thanks,

Ben

 

[Beth Melton]

Hi Ben,

What virus scanner is your server running? Have you tried disabling
it?

Also, when you were using Office XP was it patched to SP-2?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

 

[Ben]

Beth,

Virus scanner is disabled and Office XP was patched with all updates.

The issue only occurs with RTF files on our network with Word 2003. All
other file types work fine. With Office XP, all file types (including RTF)
worked fine.

 

[Beth Melton]

Hi Ben,

Sorry - that was my one 'big' idea. :-(

Although another thought comes to mind, IIRC there were some
permission issues awhile back with Novell. I have no idea if this even
applies but it could be worth a look:
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10054917.htm

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Ben]

Beth,

Thanks for the suggestions. The Novell site is the closest solution yet, but
it is not the one.

I appreciate your feedback. You are the brave one to attempt first.

Hopefully others will add their suggestions.

Who knows, it may actually be a bug?

Ben

 

[Beth Melton]

Hi Ben,

Sorry that wasn't it. Although you might try over in the office.misc
or office.setup newsgroup. I've noticed there are a few techies are
over there helping out on various Office 2003 issues.
~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/