"Network Authentication"

[dave]

I just upgraded to a new computer, running Vista Home Premium. We've
installed Office XP pro 2002 for our needs. Now when I load Outlook for
email, we get the following:

1. A request to log on to the server, Presumably the mail server. I type
in my email address, and password, then get the following:

! Task 'mail.earthlink.net -Sending and Receiving' reported error
(0x800CCC92) : 'Your email server rejected your login. Verify your user name
and password in your account properties. Under Tools, click E-mail accounts.
The server responded: -ERR syntax error'

After we then cancel all, and click on 'Send/Receive', email works normally
with no errors. As long as I have Outlook open, we can S/R with no issues.
Once we close it the cycle starts again.

What I've done"
1. Verified correct username and pw on the existing email account.
2. Deleted the email account, and put in a new account. Same result.
3. Tried the " outgoing SMTP" requires authentication. No changes.

I don't understand how after cancelling the error msg, that everything then
works properly.

Help and TIA,

Dave

 

[VanguardLH]

in message

I just upgraded to a new computer, running Vista Home Premium.
We've
installed Office XP pro 2002 for our needs. Now when I load Outlook
for
email, we get the following:

1. A request to log on to the server, Presumably the mail server.
I type
in my email address, and password, then get the following:

! Task 'mail.earthlink.net -Sending and Receiving' reported error
(0x800CCC92) : 'Your email server rejected your login. Verify your
user name
and password in your account properties. Under Tools, click E-mail
accounts.
The server responded: -ERR syntax error'

After we then cancel all, and click on 'Send/Receive', email works
normally
with no errors. As long as I have Outlook open, we can S/R with no
issues.
Once we close it the cycle starts again.

What I've done"
1. Verified correct username and pw on the existing email account.
2. Deleted the email account, and put in a new account. Same
result.
3. Tried the " outgoing SMTP" requires authentication. No changes.

I don't understand how after cancelling the error msg, that
everything then
works properly.

Office 2002 will NOT remember passwords when ran under Windows Vista.
Office 2002 was coded to use pstore (protected storage) in the
registry to cache the login credentials for the e-mail accounts
defined in Outlook. pstore is no longer available under Windows
Vista. The registry keys are still there but are read-only so Outlook
cannot record your login credentials into those registry keys. The
result is that you will need to supply your login credentials for each
e-mail account that you have defined in Outlook for the first mail
poll performed by Outlook. After the first mail poll, the login
credentials are reused so you don't need to supply them again.
However, if you exit and reload Outlook then you need to supply the
login credentials for only the first mail poll.

Outlook 2003/2007 are coded to use either pstore or the newer DPAPI
(Data Protection Application Programming Interface; see
http://msdn2.microsoft.com/en-us/library/ms995355.aspx). Mainstream
support for Outlook 2002/XP died a couple years ago
(http://support.microsoft.com/lifecycle/?p1=2533) so there will be no
further feature changes, bug fixes, or enhancements to it which means
it will remain incompatible for use under Windows Vista.

Read:
http://www.msoutlook.info/question/28
http://www.outlook-tips.net/howto/vista.htm
http://en.wikipedia.org/wiki/Securi...w_to_Windows_Vista#Other_features_and_changes
http://msdn2.microsoft.com/en-us/library/bb756884.aspx

I'm still using Outlook 2002. Another reason not to use Vista.
You're screwed unless to migrate to a pre-Vista Windows version or
upgrade to Outlook 2003 or 2007. Vista: where "better" is worse.