New Computer. your account could not be located on groove.net

[Boaz Ron]

Hi Groove.
I'm able to login with my email and passphrase without any issues online.
From www.groove.net --> Login = Success
However I've installed Groove on my new laptop, and using an exisiting
groove account, I'm unable to get it to authenticate. Its always telling me
"your account could not be located on groove.net"
Again this account I see is active, under your web-site, and I'd like to
enable this without deleting and adding it again.
Thanks so much in advance,
(e-mail address removed)

 

[ikav]

Hi Boaz Ron,

Groove.net accounts are different from Groove Virtual Office accounts. The
message, "your account could not be located on groove.net" is referring to
the fact it cannot find your Groove Virtual Office account on the Groove
servers. If you have access to your old computer, I suggest logging on to
Groove on that computer and going to Options >> Preferences >> Account tab >>
“Save Account As File…â€. You will then want to transfer this account file to
your new PC and double click it to import it.

ikav

 

[Boaz Ron]

Hi Ikav,

Unfortunately that old computer is gone now.
Is there no way I can find out online what it was ?
can you email it to me ?
I'm the only user under the license.
Thanks again in advance,
-Boaz Ron