New EMail not showing in Inbox but showing in Unread Mail...

[DCEFrance]

I've seen discussions of similar problems here... but no solution yet.

One of our computers is having this problem and it's a major inconvenience:

Running Outlook 2007, with POP/SMTP mail server connection, only 1 e-mail
address.

New mail is downloaded from the mail server to Outlook. If I use the Unread
Meal search folder I can see the messages and I can see from the In Folder
column that these messages are actually in the Inbox. However they do not
appear in the Inbox view.

I have double-checked the Inbox view: no filters are set, and I have reset
the view more than once. They do not appear.

If I click on the Inbox, where the message does not appear, but I search for
some text which I know is in the Subject by entering that text in the search
field then the message appears in the search result. I remove the search
criteria, my full Inbox displays, and the messages are not shown.

If I go to Unread Mail, open a message, close that message and go back to
Inbox now the message appears... as read.

My user is now constantly having to click between Unread Mail to see any new
mail and Inbox to see any previously received mail. She can not see
everything in one place and has only just discovered that she has not seen
all of her mail properly for days.

I have tried running Outlook with the /cleanviews switch. This presents
different views but still the same problem.

It appears to me from reading some of the forum threads that I am not alone.

Does anyone have any suggestions or possible solutions???

Thank you in advance.

 

[Roady [MVP]]

It would still assume that you have your view set to "Unread Messages in
This Folder". Verify that it is set to "Messages".

Additionally, run scanpst.exe against the pst-file to check it for errors.

 

[DCEFrance]

Thank you for your prompt reply.

I have tried the views "Messages" and "Messages with Auto-Preview".

I will try running SCANPST and revert...

 

[Brian Tillman [MVP - Outlook]]

I have tried the views "Messages" and "Messages with Auto-Preview".

Have you made sure you're sorting on Received and not on some other column?

 

[Deuce_IT]

I've seen discussions of similar problems here... but no solution yet.

One of our computers is having this problem and it's a major inconvenience:

Running Outlook 2007, with POP/SMTP mail server connection, only 1 e-mail
address.

New mail is downloaded from the mail server to Outlook.  If I use the Unread
Meal search folder I can see the messages and I can see from the In Folder
column that these messages are actually in the Inbox.  However they do not
appear in the Inbox view.

I have double-checked the Inbox view:  no filters are set, and I have reset
the view more than once.  They do not appear.

If I click on the Inbox, where the message does not appear, but I search for
some text which I know is in the Subject by entering that text in the search
field then the message appears in the search result.  I remove the search
criteria, my full Inbox displays, and the messages are not shown.

If I go to Unread Mail, open a message, close that message and go back to
Inbox now the message appears... as read.

My user is now constantly having to click between Unread Mail to see any new
mail and Inbox to see any previously received mail.  She can not see
everything in one place and has only just discovered that she has not seen
all of her mail properly for days.

I have tried running Outlook with the /cleanviews switch.  This presents
different views but still the same problem.

It appears to me from reading some of the forum threads that I am not alone.

Does anyone have any suggestions or possible solutions???

Thank you in advance.

Click on Tools, then Trust Center...

On the left-hand side, select Add-Ins, then at the bottom, ensure
Manage: "COM Add-Ins" is selected, and click Go...

I would remove any add-ins from any 3rd party vendors...ESPECIALLY the
iTunes Add-in for Outlook. Chances are, any "Microsoft" add-ins are
not going to give any issues. Once they're removed, click OK.

Restart Outlook, test, and lemme know if that helped...

 

[Uncleants]

I've seen discussions of similar problems here... but no solution yet.

One of our computers is having this problem and it's a major inconvenience:

Running Outlook 2007, with POP/SMTP mail server connection, only 1 e-mail
address.

New mail is downloaded from the mail server to Outlook. If I use the Unread
Meal search folder I can see the messages and I can see from the In Folder
column that these messages are actually in the Inbox. However they do not
appear in the Inbox view.

I have double-checked the Inbox view: no filters are set, and I have reset
the view more than once. They do not appear.

If I click on the Inbox, where the message does not appear, but I search for
some text which I know is in the Subject by entering that text in the search
field then the message appears in the search result. I remove the search
criteria, my full Inbox displays, and the messages are not shown.

If I go to Unread Mail, open a message, close that message and go back to
Inbox now the message appears... as read.

My user is now constantly having to click between Unread Mail to see any new
mail and Inbox to see any previously received mail. She can not see
everything in one place and has only just discovered that she has not seen
all of her mail properly for days.

I have tried running Outlook with the /cleanviews switch. This presents
different views but still the same problem.

It appears to me from reading some of the forum threads that I am not alone.

Does anyone have any suggestions or possible solutions???

Thank you in advance.

 

[Uncleants]

For what it's worth, I have a similar problem on my new Tosh laptop running
Vista Home Premium and Office 2007. All incoming mails appear fine in Unread
mail folder but only some intially appear in the Inbox (in bold as unread).
As soon as I have selected them in the Unread foler they appear in the Inbox
as read and I have no further problems. It's annoying but as far as I can
tell, no emails go missing once I have read them in the Unread folder. This
started happening a couple or so weeks ago - it was fine before. The problem
is not apprent on my Dell desktop running Windows XP SP3 and Office 2007
which downloads exactly the same emails from my POP servers. As they say in
the classics, 'go figure' - though I do wish Microsoft would!!