new Entourage not showing From properly for Jira generated emails

[pdaguy]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

My company uses Jira to track software bugs. The Jira system generates email with a From of "First Last <[email protected]>. However, after upgrading today to the new Web Services edition, the From (still shows as above in OWA in a browser) shows ALL of the email as "Jira Daemon <[email protected]>" instead of showing the first and last name as it did before.

Is this a bug? I've looked all over the preferences to see if there's a setting I'm missing, but can't find one... and am about to roll back to a Time Machine backup of before this install, as these emails ONLY showed who touched the Jira issue as the From.

Thanks.

 

[Adam Bailey]

My company uses Jira to track software bugs. The Jira system generates email
with a From of "First Last <[email protected]>. However, after
upgrading today to the new Web Services edition, the From (still shows as
above in OWA in a browser) shows ALL of the email as "Jira Daemon
<[email protected]>" instead of showing the first and last name as it
did before.

What version /were/ you using? Do you have the Daemon in your address
book?

 

[pdaguy]

My company uses Jira to track software bugs. The Jira system generates email
with a From of "First Last . However, after
upgrading today to the new Web Services edition, the From (still shows as
above in OWA in a browser) shows ALL of the email as "Jira Daemon
" instead of showing the first and last name as it
did before.

What version /were/ you using? Do you have the Daemon in your address
book?
[/QUOTE]

OOps, let's try replying here, not to the auto-sent email.

I was (and have rolled back to now) 12.2.1. I did not have the entry in my address book, but the new version seemed to want to place it there. I even tried to find the preferences regarding this, and did, but they were all un-checked. Yet Entourage kept wanting to add "Jira Daemon" back to my contacts.

 

[Adam Bailey]

What version /were/ you using? Do you have the Daemon in your address
book?

OOps, let's try replying here, not to the auto-sent email.

I was (and have rolled back to now) 12.2.1. I did not have the entry in my
address book, but the new version seemed to want to place it there. I even
tried to find the preferences regarding this, and did, but they were all
un-checked. Yet Entourage kept wanting to add "Jira Daemon" back to my contacts.[/QUOTE]

Are you sure it's in your Contacts and not just your Most Recently Used
addresses list? If so, check your Rules.

 

[pdaguy]

Yes. (Contacts)
No. (MRU list)

No rules active when this happened. And rules can't change the From name like this.

Definitely a bug with this new version, just a stab in the dark here in case there was something (not so obvious) that I had missed.

Doesn't sound like it, so far.

 

[Adam Bailey]

Yes. (Contacts)

If a contact is in your address book, the name there overrides the name
on the actual email.

 

[pdaguy]

And that's the problem. When retrieving mail, the new software ADDS this to my Contacts in Entourage, thus showing the name incorrectly because of this.

If I remove the contact entry, remove the Exchange account, add the account back, the entry (and the improperly labeled From) come back, like some incurable disease.

 

[Adam Bailey]

And that's the problem. When retrieving mail, the new software ADDS this to
my Contacts in Entourage, thus showing the name incorrectly because of this.

If I remove the contact entry, remove the Exchange account, add the account
back, the entry (and the improperly labeled From) come back, like some
incurable disease.

If you don't have a Rule or a Preference that is adding the AB entry,
then you have some kind of corruption. Try a new Identity.

 

[pdaguy]

Already tried a) verify database b)rebuild database and finally c)new identity.

Same results.

Tell you what, as hard as it is to believe, (and having to rebuild/fix/switch identities isn't a solution, its a workaround) this is a bug with Web Services Edition.

The last thing I did, last night, was start a system restore back to the hour before I installed this. I look forward to the new features of syncing with tasks and notes, but I should have waited until all the bugs were worked out.

I'll download/install again in a few months, Microsoft usually gets a new release right in SP1

 

[Adam Bailey]

Tell you what, as hard as it is to believe, (and having to rebuild/fix/switch
identities isn't a solution, its a workaround) this is a bug with Web
Services Edition.

I haven't seen any other reports of EWS adding every sender to peoples'
address books. This problem seems unique to your installation.