New Install Crashing Problem

[Jim]

I recently installed Office X, and Excel seems to work, but Word
crashes as soon as I hit return, or basically type anything--and
sometimes even if I am just reading something.

I tried wiping all traces of Office with the program included on the
installer CD and then re-installing. I also tried installing the 10.2
update, to no avail.

If it helps, I use an iMac, 1G processor, 768 Mb memory. I've had it
for only a few months.

Any ideas?

Thanks in advance,
Jim

 

[Beth Rosengard]

Hi Jim,

First try repairing disk permissions:

For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

If that doesn't do it, it's possible you have a damaged font. You'll find
the procedure for testing fonts here:
<http://support.microsoft.com/?kbid=313535>.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>