new installation of Outlook 2003 crashes just after launch

A

aerotive

Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report to MS,
then to start the program in safe mode. Safe mode doesn't make a difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office 2003,
and installing every possible service pack and update from the Office Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
Anyone know of anything else I can try? All the other Office 2003 apps work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e, debug? 0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 
R

Roady [MVP]

Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data
 
A

aerotive

Thanks for your suggestion, but I still get the same error message.

Roady said:
Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report to MS,
then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office 2003,
and installing every possible service pack and update from the Office
Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
Anyone know of anything else I can try? All the other Office 2003 apps
work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e, debug? 0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 
R

Roady [MVP]

The dll refers to a dll of Office XP. Try running OFFCLN.EXE from the Office
2003 CD to get rid of the old versions. Then do a reinstall of Office 2003
with a clean Outlook profile.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Thanks for your suggestion, but I still get the same error message.

Roady said:
Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report to
MS,
then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office
2003,
and installing every possible service pack and update from the Office
Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
Anyone know of anything else I can try? All the other Office 2003 apps
work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the
same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e, debug?
0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 
A

aerotive

Thanks again, that did not work but something else did. I renamed the
outlcm.dll file to outlcm.old. Outlook now seems to be running ok.


Roady said:
The dll refers to a dll of Office XP. Try running OFFCLN.EXE from the Office
2003 CD to get rid of the old versions. Then do a reinstall of Office 2003
with a clean Outlook profile.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Thanks for your suggestion, but I still get the same error message.

Roady said:
Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report to
MS,
then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office
2003,
and installing every possible service pack and update from the Office
Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
Anyone know of anything else I can try? All the other Office 2003 apps
work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the
same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e, debug?
0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 
R

Roady [MVP]

Haha, sometimes the eassiest things works the best. Strange that OFFCLN.EXE
didn't clear it for you.
Good to hear everything works OK now.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Thanks again, that did not work but something else did. I renamed the
outlcm.dll file to outlcm.old. Outlook now seems to be running ok.


Roady said:
The dll refers to a dll of Office XP. Try running OFFCLN.EXE from the
Office
2003 CD to get rid of the old versions. Then do a reinstall of Office
2003
with a clean Outlook profile.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Thanks for your suggestion, but I still get the same error message.

:

Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to
close.
We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report
to
MS,
then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office
2003,
and installing every possible service pack and update from the
Office
Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase
article.
Anyone know of anything else I can try? All the other Office 2003
apps
work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the
same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e,
debug?
0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 
A

aerotive

Well, when I ran that I had it leave Frontpage 2002 installed. It did remove
a bunch of other stuff though.

The simplest things...

Roady said:
Haha, sometimes the eassiest things works the best. Strange that OFFCLN.EXE
didn't clear it for you.
Good to hear everything works OK now.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
aerotive said:
Thanks again, that did not work but something else did. I renamed the
outlcm.dll file to outlcm.old. Outlook now seems to be running ok.


Roady said:
The dll refers to a dll of Office XP. Try running OFFCLN.EXE from the
Office
2003 CD to get rid of the old versions. Then do a reinstall of Office
2003
with a clean Outlook profile.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
Thanks for your suggestion, but I still get the same error message.

:

Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....".
Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to
close.
We
are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report
to
MS,
then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office
2003,
and installing every possible service pack and update from the
Office
Update
site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase
article.
Anyone know of anything else I can try? All the other Office 2003
apps
work
fine...

Also here is the entry of the crashfrom XP's event viewer, it's the
same
every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937,
faulting module outlcm.dll, version 10.0.2623.0, stamp 3a97f64e,
debug?
0,
fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
 

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