New Letter to Contact/template problem

J

JohnL

We can't get the wizard to work with our own letter
templates.

The letter template (LiloGenLetter.dot) is currently
stored on our Server, and the file locations in Word
(both User and Workgroup)are pointing to this folder.

When we select 'New letter to Contact', Word opens and
goes into the wizard, giving us the option to 'Choose a
page design'. Our letter template does show in this list,
however when selected, there is no preview and
ultimately, on completing the wizard, all we get is the
address block.

We have tried by putting the template on the local/client
machine, changing the file location settings etc, however
the same thing happens.

Any suggestions, gratefully received.

John L
 

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